Maintenance – UKCloud Portal, My Calls – Assured and Elevated
Scheduled Maintenance Report for UKCloud Service
Completed
The scheduled maintenance has been completed.
Posted Nov 28, 2021 - 20:00 GMT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 27, 2021 - 08:00 GMT
Scheduled



Where?
UKCloud Portal, My Calls – Assured and Elevated
Managed IT Operations

What?
UKCloud will be performing an upgrade to the My Calls support tool.

When?
Saturday 27 November 08:00 - Sunday 28 November 20:00

Impact to customer?
My Calls will be unavailable whilst UKCloud perform necessary upgrades which will also impact our Managed IT Operations customers. Customers will be unable to access or raise tickets for the duration of the maintenance. Prior to the upgrade, UKCloud will contact all Managed IT Operations customers to discuss this in more detail.

If you require assistance, please email support@ukcloud.com or call UKCloud Support on 01252 303 300 option 2.

Change Reference Number: 36731
Posted Nov 12, 2021 - 15:04 GMT
This scheduled maintenance affected: Managed IT Operations (Managed Monitoring as a Service, Anti-Virus as a Service) and UKCloud Portal (My Calls - Assured, My Calls - Elevated).