Service Status

Service Status

Platform Incident - UKCloud for VMware, REGION 6 ZONE F, 13/07/2018 Friday 13th July 2018 12:34:00

We are aware of a problem affecting VM power on and power off within Region 6 Zone F.

If you believe your service has been affected, please contact Cloud Support.

This incident has now been resolved.

We are continuing monitoring. Automation of VDC's is turned off.

Please contact Cloud Support if you require support.

To protect the integrity of UKCloud platform, we have decided to disable self-provisioning processes in Region 6 Zone F. If you have an urgent requirement to create OrgVDCs in Region 6 Zone F, please talk to the Cloud Support Team. The self-provisioning will be enabled once we have a full RCA and a permanent resolution to the provisioning problems in Region 6 Zone F.

We have applied a fix to Region 6 Zone F, and we are actively monitoring performance.

If your service continues to experience problems when VMs are powered on or off, please contact Cloud Support.