Monitoring - Latency has reduced to expected levels, but spikes are still being seen. After careful investigation these spikes have been seen to correlate to usage of ATMOS buckets. UKCloud will be reaching out to customers using these buckets to assist in migrating to S3 buckets.

UKCloud will provide another update at 12:00 (24/05/19)
May 23, 11:49 BST
Update - Latency has reduced closer to expected levels, but still above our expectations. UKCloud continue to work with our vendor to perform a number of housekeeping actions that should help reduce the latency further.

UKCloud will provide another update at 12:00 (23/05/19)
May 22, 18:00 BST
Investigating -

Where?
Elevated, Corsham

What?
We are aware of an intermittent latency problem affecting Cloud Storage.

Impact to customer?
Customers may experience delays with read and write operations when using the ECS service.
This is being investigated and customers will be updated with any progress as soon as possible.
Apr 24, 15:59 BST
Update - Latency has reduced to expected levels, but spikes are still being seen. After careful investigation these spikes have been seen to correlate to usage of ATMOS buckets. UKCloud will be reaching out to customers using these buckets to assist in migrating to S3 buckets.

UKCloud will provide another update at 12:00 (24/05/19)
May 23, 11:48 BST
Monitoring - We witnessed a high spike in latency, this has now returned to normal levels and we will continue monitoring overnight.
May 22, 23:23 BST
Investigating - Where
Assured, Corsham

What?
We are aware of an intermittent latency problem affecting Cloud Storage.

Impact to customer?
Customers may experience delays with read and write operations when using the ECS service. This is being investigated and customers will be updated with any progress as soon as possible.
May 22, 21:52 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 20:00 BST
Scheduled -

Where?
Assured, Regions 1, 2, 5 & 6

What?
UKCloud will be performing Operating System (OS) patching.

When?
Wednesday 22 May 20:00 - Thursday 23 May 04:00 (R1/Z1-AF1, R5ZB)
Thursday 23 May 20:00 - Friday 24 May 04:00 (R1Z1-AE1,AF2,AF3,R2Z2-AC2,AC3,R6ZF)

Impact to customer?
Customers of our Disaster Recovery (DRaaS) service, will be unable to manage their Virtual Protection Groups (VPGs) within the site or setup any new VPGs replicating into this site for the duration of this outage or perform any failovers actions during the maintenance period. Journaling will be unaffected.

Change Reference Number: 1012854, 1012856
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 9, 16:09 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 9, 15:48 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 16:00 BST
Scheduled -

Where?
Assured & Elevated, Regions 1, 2, 7 & 8 All Zones

What?
UKCloud will be performing upgrades of host Firmware

When?
Monday 29 April 09:00 - Friday 24 May 17:00

Impact to customer?
During maintenance there will be vMotion events taking place to evacuate host(s). VMs with large memory allocation may notice degraded performance for a brief period of time whilst the VM is moving to another host.

Change Reference Number (Assured): 1012737, 1012740, 1012742, 1012355, 1012739, 1012744, 1012745
Change Reference Number (Elevated): 1007402, 1007397, 1007407

About This Site

Welcome to the UKCloud status page. This page enables you to monitor the availability and overall health of our platforms.

If you need help finding Region and Zone information, see here: https://docs.ukcloud.com/articles/other/other-ref-services-by-zone.html

If you're having issues that aren't reflected here please contact us through https://portal.ukcloud.com.



UKCloud for VMware: All Regions and Zones

We are planning for vCloud Director 9.7 upgrade and here are some key points you need to consider in coming months:

Dates of actual vCloud upgrades will be communicated separately in coming weeks once our internal testing has been completed.

• Public Sandbox (https://vcd.latest.ukcloud.com/cloud/) has been upgraded from vCD 9.5 to vCD 9.7 on 24th of April. Please spend some time testing your code against this sandbox. If you need an account setup, please speak to your account manager (TAM).

• vCloud Director 9.7 supports only advanced edge gateways (HTML5). You must convert any legacy non-advanced edge gateway to an advanced gateway by 31st of May 2019. Following this date, UKCloud will convert all outstanding legacy edges to advanced gateways for you without further notice. During conversion task, edge will be redeployed and upgraded to 6.4.x version. We advise you to do this in a maintenance window.
Please follow instructions in this guide: https://docs.ukcloud.com/articles/vmware/vmw-how-convert-edge.html?tabs=tabid-1. Alternatively, please speak to our support team and they can assist you.

• VMware recommends that edges should be on version 6.4.x. If you already have edges that are on advanced gateway but is on 6.2.x version, please redeploy them to bring it up to 6.4.x. If you have trouble identifying current versions, please speak to support or your account manager.

• vCloud Director 9.7 is the last release of vCloud Director to support vCloud API version 20. This API version is deprecated in this release and will not be supported in future releases. New vCloud API version is 32. Please check and update if your deployment code or applications relies on old vCloud APIs. Use the Sandbox to test new APIs and your code.

• Supported browsers are:
- Google Chrome 72.0.3626.109
- Mozilla Firefox 60.5.1ESR
- Microsoft Edge 42.17134.1.0
- Microsoft Internet Explorer 11.590.171340

• If you are using PowerCLI to interact with our vCloud Director instances, minimum version supported is 11.0.0.

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Region 1 - Zone 1 (AF1) Operational
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Region 1 - Zone 1 (AF3) Operational
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Region 1 - Zone 1 (AF4) Operational
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Region 1 & 2 - Zone (AE1) Operational
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Region 2 - Zone 2 (AC1) Operational
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Region 2 - Zone 2 (AC2) Operational
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Region 2 - Zone 2 (AC3) Operational
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Region 2 - Zone 2 (AC4) Operational
90 days ago
100.0 % uptime
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Region 5 - Zone B Operational
90 days ago
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Region 6 - Zone F Operational
90 days ago
100.0 % uptime
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UKCloud for VMware - Elevated Operational
90 days ago
100.0 % uptime
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Region 5 - Zone D Operational
90 days ago
100.0 % uptime
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Region 6 - Zone 12 Operational
90 days ago
100.0 % uptime
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Region 7 - Zone 10 (EF1) Operational
90 days ago
100.0 % uptime
Today
Region 7 & 8 - Zone 10 (EE1) Operational
90 days ago
100.0 % uptime
Today
Region 8 - Zone 11 (EC1) Operational
90 days ago
100.0 % uptime
Today
UKCloud for VMware - CDSZ Operational
90 days ago
100.0 % uptime
Today
CDSZ Region 7 Operational
90 days ago
100.0 % uptime
Today
CDSZ Region 8 Operational
90 days ago
100.0 % uptime
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Secure Remote Access Operational
90 days ago
100.0 % uptime
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Farnborough Operational
90 days ago
100.0 % uptime
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Corsham Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service - Assured Operational
90 days ago
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Farnborough Operational
90 days ago
100.0 % uptime
Today
Corsham Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service - Elevated Operational
90 days ago
100.0 % uptime
Today
Farnborough Operational
90 days ago
100.0 % uptime
Today
Corsham Operational
90 days ago
100.0 % uptime
Today
UKCloud for Oracle Software Operational
90 days ago
100.0 % uptime
Today
Region 6 - Zone 1A Operational
90 days ago
100.0 % uptime
Today
High Performance Compute Operational
90 days ago
100.0 % uptime
Today
Region 4 - Zone 3 Operational
90 days ago
100.0 % uptime
Today
Region 4 - Zone 9 Operational
90 days ago
100.0 % uptime
Today
Private Cloud Operational
90 days ago
100.0 % uptime
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Region 4 - Zone 18 Operational
90 days ago
100.0 % uptime
Today
UKCloud for OpenStack/OpenShift - Assured Operational
90 days ago
100.0 % uptime
Today
Region 4 - Zone 24 Operational
90 days ago
100.0 % uptime
Today
Region 5 - Zone C Operational
90 days ago
100.0 % uptime
Today
Region 6 - Zone 21 Operational
90 days ago
100.0 % uptime
Today
UKCloud for Microsoft Azure - Assured Operational
90 days ago
100.0 % uptime
Today
Region 6 - Zone 22 Operational
90 days ago
100.0 % uptime
Today
Cloud Storage - Assured Degraded Performance
90 days ago
100.0 % uptime
Today
Farnborough Operational
90 days ago
100.0 % uptime
Today
Corsham Degraded Performance
90 days ago
100.0 % uptime
Today
Cloud Storage - Elevated Degraded Performance
90 days ago
100.0 % uptime
Today
Farnborough Operational
90 days ago
100.0 % uptime
Today
Corsham Degraded Performance
90 days ago
100.0 % uptime
Today
Email and Collaboration Operational
90 days ago
100.0 % uptime
Today
Internet Facing Operational
90 days ago
100.0 % uptime
Today
PSN-A Operational
90 days ago
100.0 % uptime
Today
PSN-P Operational
90 days ago
100.0 % uptime
Today
Migration to the Cloud Operational
90 days ago
100.0 % uptime
Today
Snapshot Protection - Assured Operational
Region 1 - Farnborough Operational
Region 2 - Corsham Operational
Region 5 - Corsham Operational
Region 6 - Farnborough Operational
Snapshot Protection - Elevated Operational
Region 5 - Corsham Operational
Region 6 - Farnborough Operational
Region 7 - Farnborough Operational
Region 8 - Corsham Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
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