All Systems Operational

About This Site

Welcome to the UKCloud Service Status page. This page enables you to monitor the availability and overall health of our platforms.

If you need help finding Region and Zone information, see here: https://docs.ukcloud.com/articles/other/other-ref-services-by-region.html

If you're having issues that aren't reflected here please contact us through https://portal.ukcloud.com.

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Heightened Cyber Threat

UKCloud continues to monitor the ongoing situation, following Russia’s invasion of Ukraine. As part of this there have been several reports of increased levels of malicious cyber activity, so we wanted to share with our customers any insight we have related to the ongoing situation. This includes what we are hearing and seeing on our platform and in our partner ecosystem alongside the proactive steps we recommend you take to remain vigilant.

Whilst the level of threat has been heightened, it’s important to note that there has been no new identified cyber vulnerability at this time. In addition we are not currently seeing an increase in malicious activity against our customers, that said we must not become complacent with the most common method of compromise still likely to be:

• User execution of malicious files through sophisticated targeted e-mail (phishing attacks).
• Targeted DDoS
• Exploitation of specific known CVE’s

We highly recommend that customers check the security posture of their applications to ensure that common preventive measures are up to date. This includes the deployment of the appropriate patches with any updates being applied, it is also important to ensure all staff are informed and are more alert to phishing attacks with access lists being reviewed. For further information follow the guidance provided by NCSC Actions to take when the cyber threat is heightened - NCSC.GOV.UK

As a UKCloud customer you benefit from UKCloud’s platform which was designed to continue to operating in exactly these types of scenarios. The highest levels of cyber security controls and operational resilience are delivered as standard, helping to ensure a continuity of service for all our partners and customers. As a supplier of critical national infrastructure, we are regularly liaising with senior government security advisors, to provide additional assurance that our cloud platforms, cloud services and associated protective monitoring activities are operating effectively.

This is one of the many activities carried out to ensure that the capabilities of UKCloud are operating as normal with continued operational resilience and assurance.

Including:
• 24/7 protective monitoring to detect suspicious activity and threats operated by our security operations centre
• DDoS protection of our internet service included as standard
• Ability to operate in our air gapped Elevated OFFICIAL security domain

For those customers concerned about hardening your security posture further, please get in contact with your service delivery manager who can talk to you about our security operations service or tailored DDoS protection.

UKCloud Portal Operational
Assured Operational
Elevated Operational
Single Sign-On Operational
My Calls - Assured Operational
My Calls - Elevated Operational
Connectivity Operational
Internet Operational
PSN-A Operational
PSN-P Operational
HSCN Operational
Janet Operational
RLI Operational
Cross Domain Guard Operational
CrownConnect Operational
HybridConnect Operational
Dedicated L3 VPN Operational
Cloud Enablement Operational
CloudConnect Operational
UKCloud for VMware - Assured Operational
Region 1 - Zone 1 (AF1) Operational
Region 1 - Zone 1 (AF2) Operational
Region 1 - Zone 1 (AF3) Operational
Region 1 - Zone 1 (AF4) Operational
Region 1 & 2 - Zone 1 & 2 (AE1) Operational
Region 2 - Zone 2 (AC1) Operational
Region 2 - Zone 2 (AC2) Operational
Region 2 - Zone 2 (AC3) Operational
Region 2 - Zone 2 (AC4) Operational
Region 5 - Zone B Operational
Region 6 - Zone F Operational
Region 13 - Zone 2D Operational
Region 14 - Zone 2E Operational
UKCloud for VMware - Elevated Operational
Region 5 - Zone D Operational
Region 6 - Zone 12 Operational
Region 7 - Zone 10 (EF1) Operational
Region 7 & 8 - Zone 10 &11 (EE1) Operational
Region 8 - Zone 11 (EC1) Operational
Cross Domain Security Zone Operational
CDSZ Region 7 Operational
CDSZ Region 8 Operational
Secure Remote Access Operational
Farnborough Operational
Corsham Operational
Zerto Journaling Protection and Disaster Recovery - Assured Operational
Farnborough Operational
Corsham Operational
Zerto Journaling Protection and Disaster Recovery - Elevated Operational
Farnborough Operational
Corsham Operational
UKCloud for Oracle Software Operational
Region 6 - Zone 1A Operational
Private Cloud Operational
Region 4 - Zone 18 Operational
Region 5 - Zone 30 Operational
Region 6 - Zone 31 Operational
UKCloud for OpenStack - Assured Operational
Region 5 - Zone 26 Operational
Region 6 - Zone 21 Operational
TrilioVault Self-Service Backup and Restoration - Region 5 - Zone 26 Operational
TrilioVault Self-Service Backup and Restoration - Region 6 - Zone 21 Operational
Hystax Acura Workload Migration - Region 5 - Zone 26 Operational
UKCloud for Red Hat OpenShift - Assured Operational
Region 5 - Zone 26 Operational
Region 6 - Zone 21 Operational
UKCloud for Microsoft Azure - Assured Operational
Region 6 - Zone 2A Operational
Cloud Storage - Assured Operational
Farnborough Operational
Corsham Operational
Cloud Storage - Elevated Operational
Farnborough Operational
Corsham Operational
Email and Collaboration Operational
Internet Facing Operational
Migration to the Cloud Operational
VMware Snapshot Protection - Assured Operational
Region 1 - Farnborough Operational
Region 2 - Corsham Operational
Region 5 - Corsham Operational
Region 6 - Farnborough Operational
Region 13 - Farnborough Operational
Region 14 - Corsham Operational
VMware Snapshot Protection - Elevated Operational
Region 5 - Corsham Operational
Region 6 - Farnborough Operational
Region 7 - Farnborough Operational
Region 8 - Corsham Operational
UKCloud Shared Services Operational
Red Hat Update Infrastructure - Assured Operational
Red Hat Update Infrastructure - Elevated Operational
Windows Server Update Services - Assured Operational
Windows Server Update Services - Elevated Operational
UKCloud NTP Operational
UKCloud Third Party Remote Access Operational
Managed IT Operations Operational
Managed Monitoring as a Service Operational
Anti-Virus as a Service Operational
Patching as a Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance


Where?
Region 6 Zone F
Region 6 Zone 12
Region 6 Zone 1A
Region 6 Zone 1D
Region 6 Zone 1E
Region 6 Zone 21
Region 6 Zone 31

What?
UKCloud will be performing upgrades on network equipment within Region 6 as part of routine maintenance.

When?
Tuesday 5 July 20:00 - Wednesday 6 July 03:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as each set of devices are upgraded.

Change Reference Number: 41432

Posted on Jun 21, 16:47 BST
Maintenance - UKCloud for VMware, Assured Jul 7, 20:00 - Jul 8, 03:00 BST


Where?
Region 6 Zone F

What?
UKCloud will be performing upgrades on network equipment within Region 6 Zone F as part of routine maintenance.

When?
Thursday 7 July 20:00 - Friday 8 July 03:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as each set of devices are upgraded.

Change Reference Number: 41431

Posted on Jun 21, 15:27 BST


Where?
Region 5 Zone B

What?
UKCloud will be carrying out planned maintenance on VMware vCenter and related parts of the control plane.

When?
Sunday 10 July 08:00 – Sunday 10 July 23:59

Impact to customer?
Control plane for accessing the Virtual Machines will be unavailable for the duration of the maintenance window.
VMs which are already running will continue to function and run normally as before.
Snapshot Protection restore facility and Journal Protection services will also be unavailable during the outage period.
For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.


Change Reference Number: 40488

Posted on Jun 24, 14:36 BST
Maintenance - UKCloud for VMware , Elevated Jul 13, 20:00 - Jul 14, 02:00 BST


Where?
Region 7 Zone 10 EF1/EE1

What?
UKCloud will be performing upgrades on network equipment within Region 7 Zone 10 as part of routine maintenance.

When?
Wednesday 13 July 20:00 - Thursday 14 July 02:00

Impact to customer?
During the maintenance window customers will experience multiple losses of connectivity for approximately one minute while traffic converges on alternative devices & paths.

Change Reference Number: 41428

Posted on Jun 23, 15:05 BST
Maintenance – UKCloud SSO, My Calls Jul 19, 20:00 - Jul 20, 02:00 BST


Where?
UKCloud SSO, My Calls

What?
UKCloud will be performing upgrades on resilient network equipment which supports the above services.

When?
Tuesday 19 July 20:00 – Wednesday 20 July 02:00

Impact to customer?
No customer impact is expected. However if you experience issues then please contact UKCloud Support on 01252 303300.

Change Reference Number: 41501

Posted on Jun 30, 16:44 BST


Where?
Region 6 Zone F

What?
UKCloud will be carrying out planned maintenance on VMware vCenter and related parts of the control plane.

When?
Sunday 24 July 08:00 – Sunday 24 July 23:59

Impact to customer?
Control plane for accessing the Virtual Machines will be unavailable for the duration of the maintenance window.
VMs which are already running will continue to function and run normally as before.
Snapshot Protection restore facility and Journal Protection services will also be unavailable during the outage period.
For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.


Change Reference Number: 40489

Posted on Jun 24, 14:32 BST


Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Monday 25 July 01:00 - Monday 25 July 05:00

Impact to customer?
Customers will experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change Reference Number: TT6738018

Posted on Jun 17, 10:14 BST


Where?
Region 6 Zone 1D
Region 6 Zone 1E

What?
UKCloud will be performing upgrades on network equipment within Region 6 Zones 1D and 1E as part of routine maintenance.

When?
Tuesday 26 July 06:00 - Tuesday 26 July 08:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as each set of devices are upgraded.

Change Reference Number: 41567

Posted on Jun 30, 16:38 BST


Where?
Region 6 Zone 1D
Region 6 Zone 1E

What?
UKCloud will be performing upgrades on network equipment within Region 6 Zones 1D and 1E as part of routine maintenance.

When?
Thursday 28 July 06:00 - Thursday 28 July 08:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as each set of devices are upgraded.

Change Reference Number: 41569

Posted on Jun 30, 16:38 BST
Past Incidents
Jul 5, 2022

No incidents reported today.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022
Completed - The scheduled maintenance has been completed.
Jul 1, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:01 BST
Scheduled -

Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Thursday 30 June 22:00 - Friday 1 July 05:00

Impact to customer?
Customers will experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change Reference Number: 6741502

Jun 22, 09:44 BST
Jun 30, 2022
Resolved - This incident has been resolved.
Jun 30, 15:13 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 23:38 BST
Investigating - We are aware of a problem in Region 6 Zone F.

This incident is under investigation and updates will be provided when available.

If you believe your service has been affected, please contact Cloud Support.

Jun 29, 22:18 BST
Jun 29, 2022
Jun 28, 2022

No incidents reported.

Jun 27, 2022
Resolved - This incident has been resolved.
Jun 27, 08:15 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 26, 22:16 BST
Investigating - We are aware of a problem in Region 7 Zone 10.

This incident is under investigation and updates will be provided when available.

If you believe your service has been affected, please contact Cloud Support.

Jun 26, 20:05 BST
Jun 26, 2022
Jun 25, 2022
Completed - The scheduled maintenance has been completed.
Jun 25, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 08:00 BST
Scheduled -

Where?
Region 6 Zone 12

What?
UKCloud will be carrying out planned maintenance on VMware vCenter and related components.

When?
Saturday 25 June 08:00 – Saturday 25 June 23:00

Impact to customer?
Management of Virtual Machines through Cloud Director will be unavailable for the duration of the maintenance window.

VMs which are already running will continue to function and run normally as before.
Zerto Journaling Protection services and failover facility will also be unavailable during the outage period.

For machines covered by Zerto Journaling Protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.

Change Reference Number: 41272

Jun 6, 17:06 BST
Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022
Resolved - This incident has been resolved.
Jun 22, 03:55 BST
Investigating - We are aware of a problem with Zerto Journaling Protection and Disaster Recovery - Assured.

This incident is under investigation and updates will be provided when available.

If you believe your service has been affected, please contact Cloud Support.

Jun 22, 03:26 BST
Jun 21, 2022

No incidents reported.