Investigating - We are investigating a problem in Region 5 Zone B and Region 6 Zone F.

Customers may be unable to access vCloud Director.

This incident is under investigation and updates will be provided when available.

If you believe your service has been affected, please contact Cloud Support.
Nov 30, 13:44 GMT
Update - Weekend maintenance completed successfully.
Nov 29, 17:16 GMT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 28, 17:58 GMT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 28, 17:16 GMT
Update - Maintenance for Region 2 Zone AC4 has completed.
Nov 22, 18:07 GMT
In progress - Maintenance for Region 2 Zone AC4 is in progress.
Nov 22, 08:50 GMT
Update - We will be undergoing scheduled maintenance during this time.
Update - We will be undergoing scheduled maintenance during this time.
Scheduled -

Where?
Region 1 - All Zones
Region 2 - All Zones
Region 5 - Zones B and D
Region 6 - Zones F and 12
Region 7 - All Zones
Region 8 - All Zones
Region 13 – Zone 2D


What?
UKCloud will be upgrading from vCloud 9.7 to VMware Cloud Director 10.1.2

When?
ELEVATED:
Region 5 Zone D – Saturday 28 November 08:30 – 18:00 - Completed
Region 6 Zone 12 – Sunday 29 November 08:30 – 18:00 - Completed
Region 7/8 Zone EE1 – Sunday 13 December 08:30 – 18:00
Region 7 Zone EF1 – Sunday 13 December 08:30 – 18:00
Region 8 Zone EC1 – Sunday 13 December 08:30 – 18:00
Region 8 Zone EC11(CDS) – Sunday 13 December 08:30 – 18:00
Region 7 Zone EF10(CDS) – Sunday 13 December 08:30 – 18:00

ASSURED:
Region 1 Zone AF4 – Saturday 21 November 08:30 – 18:00 - Completed
Region 2 Zone AC4 – Sunday 22 November 08:30 – 18:00 - Completed
Region 6 Zone F – Saturday 28 November 08:30 – 18:00 - Completed
Region 5 Zone B – Sunday 29 November 08:30 – 18:00 - Completed
Region 1 Zones AF1, AF2, AF3 – Saturday 5 December 08:30 – 18:00
Region 2 Zones AC1, AC2, AC3 – Saturday 5 December 08:30 – 18:00
Region 1/2 Zone AE1 – Saturday 5 December 08:30 – 18:00
Region 13 – Zone 2D – Saturday 12 December 08:30 – 18:00


Impact to customer?
Control plane for accessing the Virtual Machines will be unavailable for the duration of maintenance window. VMs which are already running will continue to function and run normally as before.

Snapshot Protection restore facility and Journal Protection services will also be unavailable during the outage period. For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.


Change Reference Number: 30645 / 30654 / 30662 / 30663

About This Site

Welcome to the UKCloud Service Status page. This page enables you to monitor the availability and overall health of our platforms.

If you need help finding Region and Zone information, see here: https://docs.ukcloud.com/articles/other/other-ref-services-by-region.html

If you're having issues that aren't reflected here please contact us through https://portal.ukcloud.com.

=================================================================================================

UKCloud Change Freeze - December 2020/January 2021



As we move closer to the festive period, UKCloud will be operating a variation of our regular approach to change to ensure the integrity of our production systems and those of our customers. We will be running a change freeze for the review and implementation of all change requests for the following dates:

Wednesday 23rd December 2020 12:01 – Sunday 27th December 2020 23:59
Wednesday 30th December 2020 00:01 – Friday 1st January 2021 23:59

=================================================================================================

UKCloud Portal Operational
90 days ago
99.99 % uptime
Today
Assured Operational
90 days ago
100.0 % uptime
Today
Elevated Operational
90 days ago
100.0 % uptime
Today
Single Sign-On Operational
90 days ago
100.0 % uptime
Today
My Calls - Assured Operational
90 days ago
99.98 % uptime
Today
My Calls - Elevated Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
PSN-A Operational
90 days ago
100.0 % uptime
Today
PSN-P Operational
90 days ago
100.0 % uptime
Today
HSCN Operational
90 days ago
100.0 % uptime
Today
Janet Operational
90 days ago
100.0 % uptime
Today
RLI Operational
90 days ago
100.0 % uptime
Today
Cross Domain Guard Operational
90 days ago
100.0 % uptime
Today
UKCloud for VMware - Assured Major Outage
90 days ago
99.97 % uptime
Today
Region 1 - Zone 1 (AF1) Operational
90 days ago
100.0 % uptime
Today
Region 1 - Zone 1 (AF2) Operational
90 days ago
100.0 % uptime
Today
Region 1 - Zone 1 (AF3) Operational
90 days ago
99.93 % uptime
Today
Region 1 - Zone 1 (AF4) Operational
90 days ago
100.0 % uptime
Today
Region 1 & 2 - Zone 1 & 2 (AE1) Operational
90 days ago
100.0 % uptime
Today
Region 2 - Zone 2 (AC1) Operational
90 days ago
100.0 % uptime
Today
Region 2 - Zone 2 (AC2) Operational
90 days ago
100.0 % uptime
Today
Region 2 - Zone 2 (AC3) Operational
90 days ago
100.0 % uptime
Today
Region 2 - Zone 2 (AC4) Operational
90 days ago
100.0 % uptime
Today
Region 5 - Zone B Major Outage
90 days ago
99.87 % uptime
Today
Region 6 - Zone F Major Outage
90 days ago
99.87 % uptime
Today
UKCloud for VMware - Elevated Operational
90 days ago
100.0 % uptime
Today
Region 5 - Zone D Operational
90 days ago
100.0 % uptime
Today
Region 6 - Zone 12 Operational
90 days ago
100.0 % uptime
Today
Region 7 - Zone 10 (EF1) Operational
90 days ago
100.0 % uptime
Today
Region 7 & 8 - Zone 10 &11 (EE1) Operational
90 days ago
100.0 % uptime
Today
Region 8 - Zone 11 (EC1) Operational
90 days ago
100.0 % uptime
Today
UKCloud for VMware - CDSZ Operational
90 days ago
100.0 % uptime
Today
CDSZ Region 7 Operational
90 days ago
100.0 % uptime
Today
CDSZ Region 8 Operational
90 days ago
100.0 % uptime
Today
Secure Remote Access Operational
90 days ago
100.0 % uptime
Today
Farnborough Operational
90 days ago
100.0 % uptime
Today
Corsham Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service - Assured Operational
90 days ago
100.0 % uptime
Today
Farnborough Operational
90 days ago
100.0 % uptime
Today
Corsham Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service - Elevated Operational
90 days ago
100.0 % uptime
Today
Farnborough Operational
90 days ago
100.0 % uptime
Today
Corsham Operational
90 days ago
100.0 % uptime
Today
UKCloud for Oracle Software Operational
90 days ago
100.0 % uptime
Today
Region 6 - Zone 1A Operational
90 days ago
100.0 % uptime
Today
High Performance Compute Operational
90 days ago
100.0 % uptime
Today
Region 4 - Zone 3 Operational
90 days ago
100.0 % uptime
Today
Region 4 - Zone 9 Operational
90 days ago
100.0 % uptime
Today
Private Cloud Operational
90 days ago
100.0 % uptime
Today
Region 4 - Zone 18 Operational
90 days ago
100.0 % uptime
Today
Region 5 - Zone 30 Operational
90 days ago
100.0 % uptime
Today
Region 6 - Zone 31 Operational
90 days ago
100.0 % uptime
Today
UKCloud for OpenStack/OpenShift - Assured Operational
90 days ago
99.9 % uptime
Today
Region 5 - Zone C Operational
90 days ago
99.92 % uptime
Today
Region 5 - Zone 26 Operational
90 days ago
100.0 % uptime
Today
Region 6 - Zone 21 Operational
90 days ago
100.0 % uptime
Today
TrilioVault - Region 6 - Zone 21 Operational
90 days ago
99.76 % uptime
Today
Hystax - Region 5 - Zone 26 Operational
90 days ago
100.0 % uptime
Today
TrilioVault - Region 5 - Zone 26 Operational
90 days ago
99.76 % uptime
Today
UKCloud for Microsoft Azure - Assured Operational
90 days ago
100.0 % uptime
Today
Region 6 - Zone 22 Operational
90 days ago
100.0 % uptime
Today
Region 6 - Zone 2A Operational
90 days ago
100.0 % uptime
Today
Cloud Storage - Assured Operational
90 days ago
100.0 % uptime
Today
Farnborough Operational
90 days ago
100.0 % uptime
Today
Corsham Operational
90 days ago
100.0 % uptime
Today
Cloud Storage - Elevated Operational
90 days ago
100.0 % uptime
Today
Farnborough Operational
90 days ago
100.0 % uptime
Today
Corsham Operational
90 days ago
100.0 % uptime
Today
Email and Collaboration Operational
90 days ago
100.0 % uptime
Today
Internet Facing Operational
90 days ago
100.0 % uptime
Today
PSN-A Operational
90 days ago
100.0 % uptime
Today
PSN-P Operational
90 days ago
100.0 % uptime
Today
Migration to the Cloud Operational
90 days ago
100.0 % uptime
Today
Snapshot Protection - Assured Operational
Region 1 - Farnborough Operational
Region 2 - Corsham Operational
Region 5 - Corsham Operational
Region 6 - Farnborough Operational
Snapshot Protection - Elevated Operational
Region 5 - Corsham Operational
Region 6 - Farnborough Operational
Region 7 - Farnborough Operational
Region 8 - Corsham Operational
UKCloud Shared Services Operational