In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 00:01 BST
Scheduled -

Where?
UKCloud Shared Services

What?
Over the coming months, UKCloud will be performing Service Improvement upgrades to the UKCloud Shared Services Infrastructure.

When?
NTP – Available now – Please refer to the Knowledge Centre article below for details
KMS – Cutover will be on Tuesday 30th November at 11AM
WSUS – Cutover will be on Tuesday 30th November at 11AM

Impact to customer?
None, providing the recommendations below are followed.

Actions Required:
Prior to the completion of the upgrades, customers will be required to add additional IP addresses and ports into their Edge Service Gateways to ensure they have access to the new infrastructure ready for the service cut-over. Details can be found in the links below for each service.

Following the completion of the DNS cut-over for WSUS (Tuesday 30th November at 11AM), you will need to append the SSL port to the WSUS FQDNs in use by pointing your client machines to
https://wsus.frn.ukcloud.com:8531 or https://wsus.cor.ukcloud.com:8531 as appropriate.

The UKCloud Knowledge Centre articles have been updated to help facilitate the transition to the new infrastructure. They can be referenced here:

WSUS – https://docs.ukcloud.com/articles/shared/shared-how-connect-windows-update.html
NTP – https://docs.ukcloud.com/articles/shared/shared-ref-network-time-server.html
KMS - https://docs.ukcloud.com/articles/shared/shared-how-setup-kms.html

Change Reference Number: VMW_NOV001

About This Site

Welcome to the UKCloud Service Status page. This page enables you to monitor the availability and overall health of our platforms.

If you need help finding Region and Zone information, see here: https://docs.ukcloud.com/articles/other/other-ref-services-by-region.html

If you're having issues that aren't reflected here please contact us through https://portal.ukcloud.com.

=================================================================================================

OSP10 is no longer supported by Red Hat



From 1 August 2021 UKCloud will be reverting support for Region 5 OSP10 to normal office hours (Mon-Fri 8:30 - 17:30). Any Red Hat related incidents will unlikely yield a root cause or fix other than a requirement to upgrade to OSP13. Additionally quotas will be implemented to prevent any further deployments in this region.

If you have not been in contact with our Support team, we strongly recommend you do so at the earliest opportunity to assist with your workload migration to OSP13 as there will no longer be security patches or bug fixes, putting the safe operation of those workloads at risk.

You can find more information about the migration process in this Knowledge Centre article: https://docs.ukcloud.com/articles/openstack/ostack-how-use-hystax.html Note – the new instances will be on a new external IP address in a new block and will necessitate DNS update changes, but our CSEs are on hand to help. These new IPs are no longer free of charge.

Please do not hesitate to contact UKCloud support or your Service Delivery Manager if you have any queries or concerns regarding the migration process. As a cloud provider, we want to ensure that your workloads remain safe, secure and highly available and hope that you’ll enjoy the benefits of OSP13 (https://ukcloud.com/hub/news/ukcloud-for-openstack-queens-osp13-release/).

=================================================================================================

UKCloud Portal Operational
Assured Operational
Elevated Operational
Single Sign-On Operational
My Calls - Assured Operational
My Calls - Elevated Operational
Connectivity Operational
Internet Operational
PSN-A Operational
PSN-P Operational
HSCN Operational
Janet Operational
RLI Operational
Cross Domain Guard Operational
CrownConnect Operational
HybridConnect Operational
Dedicated L3 VPN Operational
Cloud Enablement Operational
CloudConnect Operational
UKCloud for VMware - Assured Operational
Region 1 - Zone 1 (AF1) Operational
Region 1 - Zone 1 (AF2) Operational
Region 1 - Zone 1 (AF3) Operational
Region 1 - Zone 1 (AF4) Operational
Region 1 & 2 - Zone 1 & 2 (AE1) Operational
Region 2 - Zone 2 (AC1) Operational
Region 2 - Zone 2 (AC2) Operational
Region 2 - Zone 2 (AC3) Operational
Region 2 - Zone 2 (AC4) Operational
Region 5 - Zone B Operational
Region 6 - Zone F Operational
Region 13 - Zone 2D Operational
Region 14 - Zone 2E Operational
UKCloud for VMware - Elevated Operational
Region 5 - Zone D Operational
Region 6 - Zone 12 Operational
Region 7 - Zone 10 (EF1) Operational
Region 7 & 8 - Zone 10 &11 (EE1) Operational
Region 8 - Zone 11 (EC1) Operational
Cross Domain Security Zone Operational
CDSZ Region 7 Operational
CDSZ Region 8 Operational
Secure Remote Access Operational
Farnborough Operational
Corsham Operational
Zerto Journaling Protection and Disaster Recovery - Assured Operational
Farnborough Operational
Corsham Operational
Zerto Journaling Protection and Disaster Recovery - Elevated Operational
Farnborough Operational
Corsham Operational
UKCloud for Oracle Software Operational
Region 6 - Zone 1A Operational
High Performance Compute Operational
Region 4 - Zone 3 Operational
Region 4 - Zone 9 Operational
Private Cloud Operational
Region 4 - Zone 18 Operational
Region 5 - Zone 30 Operational
Region 6 - Zone 31 Operational
UKCloud for OpenStack - Assured Operational
Region 5 - Zone C - End of Life Operational
Region 5 - Zone 26 Operational
Region 6 - Zone 21 Operational
TrilioVault Self-Service Backup and Restoration - Region 5 - Zone 26 Operational
TrilioVault Self-Service Backup and Restoration - Region 6 - Zone 21 Operational
Hystax Acura Workload Migration - Region 5 - Zone 26 Operational
UKCloud for Red Hat OpenShift - Assured Operational
Region 5 - Zone C Operational
Region 5 - Zone 26 Operational
Region 6 - Zone 21 Operational
UKCloud for Microsoft Azure - Assured Operational
Region 6 - Zone 22 Operational
Region 6 - Zone 2A Operational
Cloud Storage - Assured Operational
Farnborough Operational
Corsham Operational
Cloud Storage - Elevated Operational
Farnborough Operational
Corsham Operational
Email and Collaboration Operational
Internet Facing Operational
PSN-A Operational
PSN-P Operational
Migration to the Cloud Operational
VMware Snapshot Protection - Assured Operational
Region 1 - Farnborough Operational
Region 2 - Corsham Operational
Region 5 - Corsham Operational
Region 6 - Farnborough Operational
Region 13 - Farnborough Operational
Region 14 - Corsham Operational
VMware Snapshot Protection - Elevated Operational
Region 5 - Corsham Operational
Region 6 - Farnborough Operational
Region 7 - Farnborough Operational
Region 8 - Corsham Operational
UKCloud Shared Services Under Maintenance
Red Hat Update Infrastructure - Assured Operational
Red Hat Update Infrastructure - Elevated Operational
Windows Server Update Services - Assured Under Maintenance
Windows Server Update Services - Elevated Under Maintenance
UKCloud NTP Under Maintenance
UKCloud Third Party Remote Access Operational
Managed IT Operations Operational
Managed Monitoring as a Service Operational
Anti-Virus as a Service Operational
Patching as a Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance


Where?
Region 5 Zone C

What?
UKCloud will be performing work on network equipment within Region 5 Zone C as part of emergency maintenance.

When?
Monday 25 October 20:00 - Monday 25 October 21:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as maintenance takes place.

Change Reference Number: 37772
Posted on Oct 21, 16:07 BST


Where?
Region 5 Zone 26

What?
UKCloud will be performing a rolling reboot of the controller nodes to apply the latest kernel patches from the recent minor update.

When?
Thursday 28 October 18:00 - 23:00

Impact to customer?
During the controller reboots, the routers will be failed over manually.
This will result in a minor packet loss to the customer instances.

Change Reference Number: 37642
Posted on Oct 14, 15:42 BST


Where?
Region 5 - Corsham

What?
Planned upgrade to snapshot protection storage software.

When?
Monday 1 November 10:00 - Wednesday 3 November 20:00

Impact to customer?
Backup and restores in the affected zones cannot be fulfilled during the maintenance period. Any failed backup policy requests submitted during this time will be resubmitted once maintenance is complete.

Change Reference Number: 37591
Posted on Oct 15, 12:33 BST


Where?
Region 5 Zone D, Zone 30
Region 6 Zone 12, Zone 31
Region 7 Zone 10
Region 8 Zone 11

What?
Routine maintenance affecting UKCloud Secure Remote Access services for Elevated.
UKCloud will be upgrading the AnyConnect Client used for the Secure Remote Access services.

When?
Tuesday 2 November 10:00 - Tuesday 2 November 12:00

Impact to customer?
Once the maintenance window is complete users will be prompted to upgrade their Cisco AnyConnect client when they next connect to sra01.ukcloud.com.
This does not require administrative privileges to complete, however does require tcp-443 port open to SRA URL.
If they require manual installation, the customer should contact CSE for the upgraded AnyConnect version and install it on their machines prior to the maintenance window.
During the update process your VPN connection may fail to initiate. However, once the update is complete user connections should work as usual.


Change Reference Number: 37150
Posted on Sep 21, 11:20 BST


Where?
Region 14 Zone 2E

What?
UKCloud will be performing upgrades on network equipment within Region 14 Zone 2E as part of routine maintenance.

When?
Tuesday 2 November 20:00 - Wednesday 3 November 02:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zones as each set of devices are upgraded.

Change Reference Number: 37556
Posted on Oct 12, 10:41 BST
Maintenance - UKCloud for VMware, Elevated Nov 3, 20:00 - Nov 4, 04:00 BST


Where?
Region 8 Zone 11

What?
UKCloud will be performing upgrades on network equipment within Region 8 Zone 11 as part of routine maintenance.

When?
Wednesday 03 November 20:00 - Thursday 04 November 04:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as each set of devices are upgraded.

Change Reference Number: 37334
Posted on Sep 28, 10:41 BST


Where?
Assured Regions 1, 2, 4, 5, 6, 13, 14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Thursday 4 November 00:00 – Friday 5 November 02:00

Impact to customer?
Customers will experience brief packet loss while traffic converges during the 3rd party maintenance window

Change Reference Number: 22338236
Posted on Oct 22, 08:15 BST


Where?
UKCloud SSO, My Calls

What?
UKCloud will be performing upgrades on resilient network equipment which supports the above services.

When?
Monday 8 November 18:00 – Monday 8 November 23:00

Impact to customer?
No customer impact is expected. However if you experience issues then please contact UKCloud Support on 01252 303300.

Change Reference Number: 37555
Posted on Oct 11, 10:11 BST


Where?
Region 14 Zone 2E

What?
UKCloud will be performing configuration changes on network equipment within Region 14 Zone 2E as part of routine maintenance.

When?
Monday 8 November 20:00 - Monday 8 November 22:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as the configuration on each set of devices is changed.

Change Reference Number: 37734
Posted on Oct 21, 16:12 BST


Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Wednesday 10 November 19:00 - Thursday 11 November 07:00

Impact to customer?
Customers may experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change reference number
GIN-CHG0040607
Posted on Oct 20, 18:49 BST


Where?
Region 13 Zone 2D

What?
UKCloud will be performing configuration changes on network equipment within Region 13 Zone 2D as part of routine maintenance.

When?
Thursday 11 November 20:00 - Thursday 11 November 22:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as the configuration on each set of devices is changed.

Change Reference Number: 37730
Posted on Oct 21, 16:10 BST


Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Friday 19 November 18:00 - Saturday 20 November 06:00

Impact to customer?
Customers may experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change reference number
GIN-CHG0040372
Posted on Oct 8, 16:09 BST
Past Incidents
Oct 25, 2021

No incidents reported today.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021
Completed - The scheduled maintenance has been completed.
Oct 21, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:00 BST
Scheduled -

Where?
Elevated Regions 1, 2, 4, 5, 6, 13, 14

What?
UKCloud will be performing regular maintenance on our core WAN devices.

When?
Thursday 21 October 20:00 - Thursday 21 October 23:00

Impact to customer?
Customers will experience brief packet loss while traffic converges during the window

Change Reference Number: 36993
Oct 6, 15:45 BST
Completed - The scheduled maintenance has been completed.
Oct 21, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 17:00 BST
Scheduled -

Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Wednesday 20 October 17:00 - Thursday 21 October 05:00

Impact to customer?
Customers may experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change reference number
GIN-CHG0040457
Oct 12, 19:09 BST
Completed - The scheduled maintenance has been completed.
Oct 21, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 20:01 BST
Scheduled -

Where?
Region 13 Zone 2D

What?
UKCloud will be performing upgrades on network equipment within Region 13 Zone 2D as part of routine maintenance.

When?
Thursday 20 October 20:00 - Friday 21 October 02:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as each set of devices are upgraded.

Change Reference Number: 37149
Oct 6, 09:34 BST
Oct 20, 2021
Resolved - This incident has been resolved.
Oct 20, 18:12 BST
Update - The service has now been restored and we are monitoring the results.
Oct 20, 00:05 BST
Monitoring - We are investigating a problem in Region 5 Zone C.

This incident is under investigation and updates will be provided when available.

If you believe your service has been affected, please contact Cloud Support.
Oct 19, 23:54 BST
Completed - The scheduled maintenance has been completed.
Oct 20, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 17:01 BST
Scheduled -

Where?
Assured Region 2

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Friday 19 October 17:00 - Saturday 20 October 05:00

Impact to customer?
Customers may experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change Reference Number: GIN-CHG0040372
Oct 18, 09:39 BST
Completed - The scheduled maintenance has been completed.
Oct 20, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 20:00 BST
Scheduled -

Where?
Region 1 & 2 - Zone 1 & 2 (AE1)

What?
UKCloud will be performing planned maintenance effecting connectivity in Zone 1 & 2 (AE1).

When?
Tuesday 19 October 20:00 - Wednesday 20 October 00:00

Impact to customer?
Customers will experience brief packet loss while traffic converges during the maintenance window.
Control plane for accessing the Virtual Machines will be unavailable for the duration of maintenance window.
VMs which are already running will continue to function and run normally as before.
Snapshot Protection restore facility and Journal Protection services will also be unavailable during the outage period.
For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.

Change Reference Number: 37162
Sep 30, 16:11 BST
Oct 19, 2021
Resolved - This incident has been resolved.
Oct 19, 16:40 BST
Investigating - We have identified a problem in Region 2 Zone 2 (AC1).

This incident is under investigation and updates will be provided when available.

Customers may be unable to edit vSheild Edge Gateways. If you believe your service has been affected, please contact Cloud Support.
Oct 19, 15:51 BST
Oct 18, 2021
Completed - The scheduled maintenance has been completed.
Oct 18, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 10:00 BST
Scheduled -

Where?
Region 5 Zone B

What?
UKCloud will be performing essential maintenance on the Zerto platform.

When?
Monday 18 October 10:00 - Monday 18 October 14:00

Impact to customer?
Customers of our Disaster Recovery (DRaaS) service and Journal Protection services will be unable to manage virtual protection groups (VPGs) or perform Test failovers during the maintenance period. Data replication will be paused for approximately 5 minutes but will resynchronise on completion of the maintenance.

Change Reference Number: 37648
Oct 15, 10:47 BST
Completed - The scheduled maintenance has been completed.
Oct 18, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 10:00 BST
Scheduled -

Where?
Region 5 Zone D

What?
UKCloud will be performing a Zerto certificate renewal

When?
Monday 18 October 10:00 - Monday 18 October 12:00

Impact to customer?
Customers of our Disaster Recovery (DRaaS) service and Journal Protection services will be unable to manage virtual protection groups (VPGs) or perform Test failovers during the maintenance period. Data replication will be paused for approximately 5 minutes but will resynchronise on completion of the maintenance.

Change Reference Number: 37249
Sep 28, 16:30 BST
Oct 17, 2021

No incidents reported.

Oct 16, 2021
Completed - The scheduled maintenance has been completed.
Oct 16, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 08:30 BST
Scheduled -

Where?
Region 5 Zone 26

What?
UKCloud will be performing upgrades to the ceph storage service which provides storage facilities to OpenStack.

When?
Saturday 16 October 08:30 - Saturday 16 October 20:00

Impact to customer?
There is a remote possibility of slow IO's during the change. We are having throttle measures in place to mitigate this.

Change Reference Number: 37248
Sep 23, 16:11 BST
Oct 15, 2021
Resolved - This incident has been resolved.
Oct 15, 21:32 BST
Investigating - We are investigating a problem affecting UKCloud for OpenStack - Region 6 - Zone 21.

This incident is under investigation and updates will be provided when available.
Oct 15, 20:53 BST
Completed - The scheduled maintenance has been completed.
Oct 15, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 18:01 BST
Scheduled -

Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Thursday 14 October 18:00 - Friday 15 October 06:00

Impact to customer?
Customers may experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change reference number
GIN-CHG0040327
Oct 6, 16:26 BST
Oct 14, 2021
Resolved - This incident has been resolved.
Oct 14, 11:40 BST
Update - A fix has been implemented and we are monitoring the results.
Oct 12, 17:20 BST
Monitoring - We are investigating an issue affecting My Calls.

This incident is under investigation and updates will be provided when available.
Oct 12, 17:19 BST
Oct 13, 2021
Completed - The scheduled maintenance has been completed.
Oct 13, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 10:00 BST
Scheduled -

Where?
Region 5 Zone B

What?
UKCloud will be performing a Zerto certificate renewal

When?
Wednesday 13 October 10:00 - Wednesday 13 October 12:00

Impact to customer?
Customers of our Disaster Recovery (DRaaS) service and Journal Protection services will be unable to manage virtual protection groups (VPGs) or perform Test failovers during the maintenance period. Data replication will be paused for approximately 5 minutes but will resynchronise on completion of the maintenance.

Change Reference Number: 37247
Sep 28, 16:27 BST
Completed - The scheduled maintenance has been completed.
Oct 13, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 20:02 BST
Scheduled -

Where?
Region 13 Zone 2D

What?
UKCloud will be carrying out certificate replacement work.

When?
Tuesday 12 October 20:00 – Wednesday 13 October 02:00

Impact to customer?
Control plane for accessing the Virtual Machines will be unavailable for the duration of the maintenance window. VMs which are already running will continue to function and run normally as before.
Snapshot Protection restore facility and Journal Protection services will also be unavailable during the outage period. For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.

Change Reference Number: 37245
Sep 28, 16:20 BST
Completed - The scheduled maintenance has been completed.
Oct 13, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 20:02 BST
Scheduled -

Where?
Region 7 Zone 10

What?
UKCloud will be performing upgrades on network equipment within Region 7 Zone 10 as part of routine maintenance.

When?
Tuesday 12 October 20:00 - Wednesday 13 October 02:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zones as each set of devices are upgraded.

Change Reference Number: 37127
Sep 28, 10:58 BST
Completed - The scheduled maintenance has been completed.
Oct 13, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 20:02 BST
Scheduled -

Where?
Region 14 Zone 2E

What?
UKCloud will be performing upgrades on network equipment within Region 14 Zones 2E as part of routine maintenance.

When?
Tuesday 12 October 20:00 - Wednesday 13 October 02:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zones as each set of devices are upgraded.

Change Reference Number: 37227
Sep 23, 15:57 BST
Completed - The scheduled maintenance has been completed.
Oct 13, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:01 BST
Scheduled - Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Tuesday 12 October 21:00 - Wednesday 13 October 00:00

Impact to customer?
Customers will experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change reference number: TT6246094
Sep 28, 17:19 BST
Oct 12, 2021
Oct 11, 2021

No incidents reported.