All Systems Operational
About This Site
Welcome to the UKCloud Service Status page. This page enables you to monitor the availability and overall health of our platforms.
If you need help finding Region and Zone information, see here: https://docs.ukcloud.com/articles/other/other-ref-services-by-region.html
If you're having issues that aren't reflected here please contact us through https://portal.ukcloud.com.
======================================================================================
Maintenance - UKCloud for VMware, Elevated & Assured
Where?
Region 1 Zone 1 (AF4), (AE1)
Region 2 Zone 2 (AC4), (AE1)
Region 6 Zone 1A
Region 4 Zone 3, 9, 18
Region 5 Zone B
Region 6 Zone F
Region 5 Zone D
Region 6 Zone 12
Region 7 Zone 10 (EC1), (EE1), (CDS)
Region 8 Zone 11 (EC1), (EE1), (CDS)
What?
VCSA Distributed Switch upgrade
When?
Region 1 Zone 1(AF4) - Thursday 27 January 19:00 - Thursday 27 January 22:00
Region 2 Zone 2(AC4) - Thursday 27 January 19:00 - Thursday 27 January 22:00
Region 6 Zone 1A - Friday 28 January 19:00 - Friday 28 January 22:00
Region 4 Zone 3/ 9/18 - Saturday 29 January 19:00 - Saturday 29 January 22:00
Region 1/2 Zone 1/2 (AE1) - Sunday 30 January 19:00 - Sunday 30 January 22:00
Region 5 Zone B - Monday 31 January 19:00 - Monday 31 January 22:00
Region 6 Zone F - Wednesday 02 February 19:00 - Wednesday 02 February 22:00
Region 5 Zone D - Thursday 03 February 19:00 - Thursday 03 February 22:00
Region 6 Zone 12 - Tuesday 08 February 19:00 - Tuesday 08 February 22:00
Region 7/8 Zone 10/11 (EC1), (EE1), (CDS) - Sunday 13 February 19:00 - Sunday 13 February 22:00
Impact to customer?
The Control plane will be unavailable for very short periods during the maintenance windows specified above. If you are unable to connect to Cloud Director during the change window, please try again after 15 minutes.
Change Reference Number: 38845, 38846, 38847, 38844, 38841, 38843, 38848, 38850, 38851, 38852
UKCloud Portal
Operational
Assured
Operational
Elevated
Operational
Single Sign-On
Operational
My Calls - Assured
Operational
My Calls - Elevated
Operational
Connectivity
Operational
Internet
Operational
PSN-A
Operational
PSN-P
Operational
HSCN
Operational
Janet
Operational
RLI
Operational
Cross Domain Guard
Operational
CrownConnect
Operational
HybridConnect
Operational
Dedicated L3 VPN
Operational
Cloud Enablement
Operational
CloudConnect
Operational
UKCloud for VMware - Assured
Operational
Region 1 - Zone 1 (AF1)
Operational
Region 1 - Zone 1 (AF2)
Operational
Region 1 - Zone 1 (AF3)
Operational
Region 1 - Zone 1 (AF4)
Operational
Region 1 & 2 - Zone 1 & 2 (AE1)
Operational
Region 2 - Zone 2 (AC1)
Operational
Region 2 - Zone 2 (AC2)
Operational
Region 2 - Zone 2 (AC3)
Operational
Region 2 - Zone 2 (AC4)
Operational
Region 5 - Zone B
Operational
Region 6 - Zone F
Operational
Region 13 - Zone 2D
Operational
Region 14 - Zone 2E
Operational
UKCloud for VMware - Elevated
Operational
Region 5 - Zone D
Operational
Region 6 - Zone 12
Operational
Region 7 - Zone 10 (EF1)
Operational
Region 7 & 8 - Zone 10 &11 (EE1)
Operational
Region 8 - Zone 11 (EC1)
Operational
Cross Domain Security Zone
Operational
CDSZ Region 7
Operational
CDSZ Region 8
Operational
Secure Remote Access
Operational
Farnborough
Operational
Corsham
Operational
Zerto Journaling Protection and Disaster Recovery - Assured
Operational
Farnborough
Operational
Corsham
Operational
Zerto Journaling Protection and Disaster Recovery - Elevated
Operational
Farnborough
Operational
Corsham
Operational
UKCloud for Oracle Software
Operational
Region 6 - Zone 1A
Operational
High Performance Compute
Operational
Region 4 - Zone 3
Operational
Region 4 - Zone 9
Operational
Private Cloud
Operational
Region 4 - Zone 18
Operational
Region 5 - Zone 30
Operational
Region 6 - Zone 31
Operational
UKCloud for OpenStack - Assured
Operational
Region 5 - Zone C - End of Life
Operational
Region 5 - Zone 26
Operational
Region 6 - Zone 21
Operational
TrilioVault Self-Service Backup and Restoration - Region 5 - Zone 26
Operational
TrilioVault Self-Service Backup and Restoration - Region 6 - Zone 21
Operational
Hystax Acura Workload Migration - Region 5 - Zone 26
Operational
UKCloud for Red Hat OpenShift - Assured
Operational
Region 5 - Zone C
Operational
Region 5 - Zone 26
Operational
Region 6 - Zone 21
Operational
UKCloud for Microsoft Azure - Assured
Operational
Region 6 - Zone 22
Operational
Region 6 - Zone 2A
Operational
Cloud Storage - Assured
Operational
Farnborough
Operational
Corsham
Operational
Cloud Storage - Elevated
Operational
Farnborough
Operational
Corsham
Operational
Email and Collaboration
Operational
Internet Facing
Operational
PSN-A
Operational
PSN-P
Operational
Migration to the Cloud
Operational
VMware Snapshot Protection - Assured
Operational
Region 1 - Farnborough
Operational
Region 2 - Corsham
Operational
Region 5 - Corsham
Operational
Region 6 - Farnborough
Operational
Region 13 - Farnborough
Operational
Region 14 - Corsham
Operational
VMware Snapshot Protection - Elevated
Operational
Region 5 - Corsham
Operational
Region 6 - Farnborough
Operational
Region 7 - Farnborough
Operational
Region 8 - Corsham
Operational
UKCloud Shared Services
Operational
Red Hat Update Infrastructure - Assured
Operational
Red Hat Update Infrastructure - Elevated
Operational
Windows Server Update Services - Assured
Operational
Windows Server Update Services - Elevated
Operational
UKCloud NTP
Operational
UKCloud Third Party Remote Access
Operational
Managed IT Operations
Operational
Managed Monitoring as a Service
Operational
Anti-Virus as a Service
Operational
Patching as a Service
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance - UKCloud Connectivity, Assured Internet
Jan 24, 19:00 - Jan 25, 07:00 GMT
Where?
Assured Regions 1,2,4,5,6,13,14
What?
Third party maintenance affecting UKCloud Internet connectivity
When?
Monday 24 January 19:00 - Tuesday 25 January 07:00
Impact to customer?
Customers may experience brief packet loss while traffic converges during the 3rd party maintenance window.
Change reference number
GIN-CHG0041576
Posted on Dec 8, 19:52 GMT
Maintenance - UKCloud Connectivity, Assured Internet
Jan 24, 22:00 - Jan 25, 05:00 GMT
Where?
Assured Regions 1,2,4,5,6,13,14
What?
Third party maintenance affecting UKCloud Internet connectivity
When?
Monday 24 January 22:00 - Tuesday 25 January 05:00
Impact to customer?
Customers may experience brief packet loss while traffic converges during the 3rd party maintenance window.
Change reference number
TT6405907
Posted on Jan 6, 16:58 GMT
Maintenance - UKCloud Connectivity, Assured HSCN
Jan 26, 00:00-08:00 GMT
Where?
Assured Regions 1, 2, 4, 5, 6, 13 & 14
What?
Third party maintenance affecting UKCloud HSCN connectivity
When?
Wednesday 26 January 00:00 - Wednesday 26 January 08:00
Impact to customer?
HSCN users may experience some connectivity issues while our third-party carries out network maintenance during this window.
Change reference number: CM492442
Posted on Jan 19, 14:51 GMT
Maintenance - UKCloud for VMware, Elevated
Jan 26, 20:00 - Jan 27, 02:00 GMT
Where?
Region 7 Zone 10
What?
UKCloud will be performing upgrades on network equipment within Region 7 Zone 10 as part of routine maintenance.
When?
Wednesday 26 January 20:00 - Thursday 27 January 02:00
Impact to customer?
During the maintenance window customers will experience multiple losses of connectivity for approximately one minute while traffic converges on alternative devices & paths.
Change Reference Number: 38195
Posted on Jan 12, 09:34 GMT
Maintenance - Disaster Recovery as a Service, Elevated
Jan 26, 20:00 - Jan 27, 23:59 GMT
Where?
Region 5 Zones D
Region 8 Zones 11 (EE1)
Region 7 Zones 10 (EE1)
Region 6 Zones 12
Region 6 Zones 12
Region 8 Zones 11 (EC1)
Region 7 Zones 10 (EE1), (EF1)
Region 5 Zones D
What?
UKCloud will be performing Security Hardening on the Disaster Recovery as a Service (DRaaS)
When?
Wednesday 26th January 20:00 - 23:59
Thursday 27th January 20:00 - 23:59
Impact to customer?
The DRaaS control plane will be unavailable for the duration of the change. Protected VMs will not be impacted and replication will continue to happen. However no new checkpoints will be written to the Journal History during the control plane outage.
Change Reference Number: 38501, 38645
Posted on Jan 11, 17:23 GMT
Maintenance - UKCloud for VMware - Cloud Director API IP Whitelisting, Assured
Jan 27, 10:00-18:00 GMT
Where?
Region 1, Zone 1(AF4)
Region 2, Zone 2(AC4)
Region 5 Zone B
Region 6 Zone F
Region 13 Zone 2D
Region 14 Zone 2E
What?
UKCloud are making updates to our service for Cloud Director API IP whitelisting.
When?
Thursday 27 January 10:00 - Thursday 27 January 18:00
Impact to customer?
No Impacted expected, but if you experience any issues we advise that you check your IP whitelist settings within the UKCloud Portal, ensuring the correct source IP is listed. If you require assistance please contact the UKCloud Support team on 01252 303 300 (opt2), alternatively please contact your Service Delivery Manager who will be able to help you.
Change Reference Number: 39008
Posted on Jan 13, 16:35 GMT
Maintenance - UKCloud for VMware, Elevated & Assured
Jan 27, 19:00 - Feb 13, 22:00 GMT
Where?
Region 1 Zone 1 (AF4), (AE1)
Region 2 Zone 2 (AC4), (AE1)
Region 6 Zone 1A
Region 4 Zone 3, 9, 18
Region 5 Zone B
Region 6 Zone F
Region 5 Zone D
Region 6 Zone 12
Region 7 Zone 10 (EC1), (EE1), (CDS)
Region 8 Zone 11 (EC1), (EE1), (CDS)
What?
VCSA Distributed Switch upgrade
When?
Region 1 Zone 1(AF4) - Thursday 27 January 19:00 - Thursday 27 January 22:00
Region 2 Zone 2(AC4) - Thursday 27 January 19:00 - Thursday 27 January 22:00
Region 6 Zone 1A - Friday 28 January 19:00 - Friday 28 January 22:00
Region 4 Zone 3/ 9/18 - Saturday 29 January 19:00 - Saturday 29 January 22:00
Region 1/2 Zone 1/2 (AE1) - Sunday 30 January 19:00 - Sunday 30 January 22:00
Region 5 Zone B - Monday 31 January 19:00 - Monday 31 January 22:00
Region 6 Zone F - Wednesday 02 February 19:00 - Wednesday 02 February 22:00
Region 5 Zone D - Thursday 03 February 19:00 - Thursday 03 February 22:00
Region 6 Zone 12 - Tuesday 08 February 19:00 - Tuesday 08 February 22:00
Region 7/8 Zone 10/11 (EC1), (EE1), (CDS) - Sunday 13 February 19:00 - Sunday 13 February 22:00
Impact to customer?
The Control plane will be unavailable for very short periods during the maintenance windows specified above. If you are unable to connect to Cloud Director during the change window, please try again after 15 minutes.
Change Reference Number: 38845, 38846, 38847, 38844, 38841, 38843, 38848, 38850, 38851, 38852
Posted on Jan 6, 17:11 GMT
Maintenance - Disaster Recovery as a Service, Assured
Jan 28, 20:00 - Feb 1, 23:59 GMT
Where?
Region 5 Zone B
Region 6 Zone F
Region 2 Zone 2 (AC4, AC3, AC2, AC1)
Region 14 Zone 2E
Region 1 Zone 1 (AF4, AF3, AF2, AF1, AE1)
Region 6 Zone F
Region 13 Zone 2D
Region 5 Zone B
Region 1 Zone 1 (AF4, AF3, AF2, AF1, AE1)
Region 2 Zone 2 (AC4, AC3, AC2, AC1)
Region 1 Zone 1 (AF1)
Region 5 Zone B
What?
UKCloud will be performing Security Hardening on the Disaster Recovery as a Service (DRaaS)
When?
Friday 28th January 20:00 - 23:59
Monday 31st January 20:00 - 23:59
Tuesday, 1st February 20:00 - 23:59
Impact to customer?
The DRaaS control plane will be unavailable for the duration of the change. Protected VMs will not be impacted and replication will continue to happen. However no new checkpoints will be written to the Journal History during the control plane outage.
Change Reference Number: 38648, 38649, 38647
Posted on Jan 11, 17:19 GMT
Maintenance - UKCloud for VMware, Elevated
Jan 31, 20:00 - Feb 1, 02:00 GMT
Where?
Region 5 Zone D
What?
UKCloud will be performing upgrades on network equipment within Region 5 Zone D as part of routine maintenance.
When?
Monday 31 January 20:00 - Tuesday 1 February 02:00
Impact to customer?
During the maintenance window customers will experience multiple losses of connectivity for approximately one minute while traffic converges on alternative devices & paths.
Change Reference Number: 38900
Posted on Jan 12, 09:38 GMT
Maintenance - UKCloud for VMware, CDSZ
Feb 3, 20:00-23:59 GMT
Where?
CDSZ Region 7
CDSZ Region 8
What?
UKCloud will be performing firmware upgrades as part of routine maintenance.
When?
Thursday 3 February 20:00 – Thursday 3 February 23:59
Impact to customer?
There will be a loss of resiliency while each device is upgraded. Customers may experience a small amount of packet loss while devices fail-over.
Change Reference Number: 38899
Posted on Jan 11, 15:16 GMT
Maintenance - UKCloud Connectivity - HSCN, Assured
Feb 9, 20:00 - Feb 10, 02:00 GMT
Where?
Assured, Regions 1,2,4,5,6,13,14
What?
UKCloud will be performing software upgrades on network devices connecting to the HSCN network.
When?
Wednesday 9 February 20:00 - Thursday 10 February 02:00
Impact to customer?
During the maintenance window customers will experience multiple losses of connectivity for approximately one minute while traffic converges on alternative devices.
Change Reference Number: 38982
Posted on Jan 13, 16:25 GMT