Emergency Maintenance - UKCloud for VMware, UKCloud for OpenStack/OpenShift, Cloud Storage - Assured and Elevated - UPDATE - Rescheduled to 23/10/19
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Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 21, 21:50 BST
Oct 21, 21:50 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 18:00 BST
Oct 21, 18:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Update - We will be undergoing scheduled maintenance during this time.
Update - We will be undergoing scheduled maintenance during this time.
Scheduled -
Where?
Region 5 Zone B, C, D, 26
Cloud Storage - Corsham, Assured and Elevated
What?
UKCloud will be performing upgrades on switches within Zones B, C, D, 26 & Cloud Storage - Corsham, Assured and Elevated as part of emergency maintenance.
When?
Monday 21 October 18:00 - Tuesday 22 October 04:00
UPDATE: Rescheduled to Wednesday 23 October 18:00 – Thursday 24 October 04:00
Impact to customer?
Minor packetloss possible during switch upgrade from live service.
Change Reference Number: 22690
Where?
Region 5 Zone B, C, D, 26
Cloud Storage - Corsham, Assured and Elevated
What?
UKCloud will be performing upgrades on switches within Zones B, C, D, 26 & Cloud Storage - Corsham, Assured and Elevated as part of emergency maintenance.
When?
Monday 21 October 18:00 - Tuesday 22 October 04:00
UPDATE: Rescheduled to Wednesday 23 October 18:00 – Thursday 24 October 04:00
Impact to customer?
Minor packetloss possible during switch upgrade from live service.
Change Reference Number: 22690
Monitoring - A fix has been implemented, and our engineers continue to test performance and stability. Our vendor remains engaged.
Oct 18, 10:55 BST
Oct 18, 10:55 BST
Update - Our vendor has been engaged, and our engineers are working to resolve this incident.
Oct 18, 09:45 BST
Oct 18, 09:45 BST
Investigating - We are investigating a problem in Region 5 Zone C.
This incident is under investigation and updates will be provided when available.
If you believe your service has been affected, please contact Cloud Support.
Oct 18, 09:30 BST
This incident is under investigation and updates will be provided when available.
If you believe your service has been affected, please contact Cloud Support.
Oct 18, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 20:00 BST
Oct 16, 20:00 BST
Scheduled -
Where?
Region 5 Zone B
Region 6 Zone F
Region 5 Zone D
Region 6 Zone 12
What?
UKCloud will be performing Zerto certificate renewals
When?
Wednesday 16 October 20:00 - Wednesday 16 October 23:00 (Region 5 Zone B)
Thursday 17 October 20:00 - Thursday 17 October 23:00 (Region 6 Zone F)
Monday 21 October 20:00 - Monday 21 October 23:00 (Region 5 Zone D)
Tuesday 22 October 20:00 - Tuesday 22 October 23:00 (Region 6 Zone 12)
Impact to customer?
Customers of our Disaster Recovery (DRaaS) service, will be unable to manage virtual protection groups (VPGs) or perform test failovers during the maintenance period. Data replication will be paused for approximately 15 minutes but will resynchronise on completion of the maintenance.
Change reference number: 22228,22232,22278,22279
Where?
Region 5 Zone B
Region 6 Zone F
Region 5 Zone D
Region 6 Zone 12
What?
UKCloud will be performing Zerto certificate renewals
When?
Wednesday 16 October 20:00 - Wednesday 16 October 23:00 (Region 5 Zone B)
Thursday 17 October 20:00 - Thursday 17 October 23:00 (Region 6 Zone F)
Monday 21 October 20:00 - Monday 21 October 23:00 (Region 5 Zone D)
Tuesday 22 October 20:00 - Tuesday 22 October 23:00 (Region 6 Zone 12)
Impact to customer?
Customers of our Disaster Recovery (DRaaS) service, will be unable to manage virtual protection groups (VPGs) or perform test failovers during the maintenance period. Data replication will be paused for approximately 15 minutes but will resynchronise on completion of the maintenance.
Change reference number: 22228,22232,22278,22279
Identified - We have identified a problem which may prevent customers from adding VMs to Snapshot Protection services.
Customers may find they are presented with a 'Failed' state when adding a VM to a backup policy.
Customers may also find they are presented with a 'Failed' state when viewing nightly VM backup results.
If you encounter this problem, please contact Cloud Support.
Sep 9, 14:47 BST
Customers may find they are presented with a 'Failed' state when adding a VM to a backup policy.
Customers may also find they are presented with a 'Failed' state when viewing nightly VM backup results.
If you encounter this problem, please contact Cloud Support.
Sep 9, 14:47 BST
About This Site
Welcome to the UKCloud Service Status page. This page enables you to monitor the availability and overall health of our platforms.
If you need help finding Region and Zone information, see here: https://docs.ukcloud.com/articles/other/other-ref-services-by-zone.html
If you're having issues that aren't reflected here please contact us through https://portal.ukcloud.com.
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UKCloud for VMware - Assured
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Operational
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Operational
UKCloud for VMware - Elevated
Under Maintenance
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Under Maintenance
Region 6 - Zone 12
Operational
Region 7 - Zone 10 (EF1)
Operational
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Operational
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Operational
UKCloud for VMware - CDSZ
Operational
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Operational
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Operational
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Operational
Farnborough
Operational
Corsham
Operational
Disaster Recovery as a Service - Assured
Under Maintenance
Farnborough
Under Maintenance
Corsham
Under Maintenance
Disaster Recovery as a Service - Elevated
Under Maintenance
Farnborough
Under Maintenance
Corsham
Under Maintenance
UKCloud for Oracle Software
Operational
Region 6 - Zone 1A
Operational
High Performance Compute
Operational
Region 4 - Zone 3
Operational
Region 4 - Zone 9
Operational
Private Cloud
Operational
Region 4 - Zone 18
Operational
UKCloud for OpenStack/OpenShift - Assured
Under Maintenance
Region 4 - Zone 24
Operational
Region 5 - Zone C
Under Maintenance
Region 5 - Zone 26
Operational
Region 6 - Zone 21
Operational
UKCloud for Microsoft Azure - Assured
Operational
Region 6 - Zone 22
Operational
Cloud Storage - Assured
Under Maintenance
Farnborough
Operational
Corsham
Under Maintenance
Cloud Storage - Elevated
Under Maintenance
Farnborough
Operational
Corsham
Under Maintenance
Email and Collaboration
Operational
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Operational
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Operational
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Operational
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Operational
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Operational
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Operational
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Operational
Region 5 - Corsham
Operational
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Operational
Snapshot Protection - Elevated
Operational
Region 5 - Corsham
Operational
Region 6 - Farnborough
Operational
Region 7 - Farnborough
Operational
Region 8 - Corsham
Operational
Operational
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Partial Outage
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Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
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