Welcome to the UKCloud Service Status page. This page enables you to monitor the availability and overall health of our platforms.
If you need help finding Region and Zone information, see here: https://docs.ukcloud.com/articles/other/other-ref-services-by-region.html
If you're having issues that aren't reflected here please contact us through https://portal.ukcloud.com.
OSP10 is no longer supported by Red Hat
From 1 August 2021
UKCloud will be reverting support for Region 5 OSP10 to normal office hours (Mon-Fri 8:30 - 17:30). Any Red Hat related incidents will unlikely yield a root cause or fix other than a requirement to upgrade to OSP13. Additionally quotas will be implemented to prevent any further deployments in this region.
If you have not been in contact with our Support team, we strongly recommend you do so at the earliest opportunity to assist with your workload migration to OSP13 as there will no longer be security patches or bug fixes, putting the safe operation of those workloads at risk.
You can find more information about the migration process in this Knowledge Centre article: https://docs.ukcloud.com/articles/openstack/ostack-how-use-hystax.html
Note – the new instances will be on a new external IP address in a new block and will necessitate DNS update changes, but our CSEs are on hand to help. These new IPs are no longer free of charge.
Please do not hesitate to contact UKCloud support or your Service Delivery Manager if you have any queries or concerns regarding the migration process. As a cloud provider, we want to ensure that your workloads remain safe, secure and highly available and hope that you’ll enjoy the benefits of OSP13 (https://ukcloud.com/hub/news/ukcloud-for-openstack-queens-osp13-release/