In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 08:30 BST
Scheduled -

Where?
Region 1 Zones 1 (AE1), (AF1), (AF2), (AF3), (AF4)
Region 2 Zones 2 (AE1), (AC1), (AC2), (AC3), (AC4)
Region 5 Zones B, D
Region 6 Zones F, 12
Region 7 Zones 10 (EE1), (EF1)
Region 8 Zones 11 (EE1), (EC1)
Region 13 Zone 2D
Region 14 Zone 2E

What?
UKCloud will be upgrading the Disaster Recovery as a Service (DRaaS).

When?
Region 7 Zone 10 (EE1): Wednesday 14 April 08:30 – 18:00 Wednesday 14 April (POSTPONED)
Region 8 Zone 11 (EE1): Wednesday 14 April 08:30 – 18:00 Wednesday 14 April (POSTPONED)
Region 7 Zone 10 (EF1): Thursday 15 April 08:30 – 18:00 Thursday 15 April (POSTPONED)
Region 8 Zone 11 (EC1): Thursday 15 April 08:30 – 18:00 Thursday 15 April (COMPLETED)
Region 1 Zone 1 (AE1): Monday 19 April 08:30 – 18:00 Monday 19 April
Region 2 Zone 3 (AE1): Monday 19 April 08:30 – 18:00 Monday 19 April
Region 2 Zone 2 (AC1): Monday 19 April 08:30 – 18:00 Monday 19 April
Region 5 Zone D: Tuesday 20 April 08:30 – 18:00 Tuesday 20 April
Region 1 Zone 1 (AF2): Tuesday 20 April 08:30 – 18:00 Tuesday 20 April
Region 6 Zone 12: Wednesday 21 April 08:30 – 18:00 Wednesday 21 April
Region 1 Zone 1 (AF3): Thursday 22 April 08:30 – 18:00 Thursday 22 April
Region 13 Zone 2D: Thursday 22 April 08:30 – 18:00 Thursday 22 April
Region 2 Zone 2 (AC2): Friday 23 April 08:30 – 18:00 Friday 23 April
Region 14 Zone 2E: Friday 23 April 08:30 – 18:00 Friday 23 April
Region 2 Zone 2 (AC3): Monday 26 April 08:30 – 18:00 Monday 26 April
Region 1 Zone 1 (AF1): Monday 26 April 08:30 – 18:00 Monday 26 April
Region 1 Zone 1 (AF4): Tuesday 27 April 08:30 – 18:00 Tuesday 27 April
Region 2 Zone 2 (AC4): Tuesday 27 April 08:30 – 18:00 Tuesday 27 April
Region 5 Zone B: Wednesday 28 April 08:30 – 20:00 Wednesday 28 April
Region 6 Zone F: Thursday 29 April 08:30 – 20:00 Thursday 29 April


Impact to customer?
The DRaaS control plane will be unavailable for the duration of the change. Protected VMs will not be impacted however no new checkpoints will be written to the Journal History during the control plane outage.

Change Reference Number: 33658, 33660, 33663, 33661, 33662, 33667, 33669, 33671, 33674, 33677, 33678, 33668, 33673, 33676, 33680, 33666, 33681, 33682, 33693, 33694

About This Site

Welcome to the UKCloud Service Status page. This page enables you to monitor the availability and overall health of our platforms.

If you need help finding Region and Zone information, see here: https://docs.ukcloud.com/articles/other/other-ref-services-by-region.html

If you're having issues that aren't reflected here please contact us through https://portal.ukcloud.com.

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Retirement Notice Region 5 (Corsham) OSP10. Urgent Action Required



UKCloud will be retiring the Region 5, OSP10 region on 1 July 2021. Customers must take action now to either migrate onto the new OSP13 region or remove the OSP10 workloads. After 1 July 2021 this OSP10 region will be turned off as Red Hat will no longer be providing security patches and bug fixes, putting the safe operation of those workloads at risk.

Customers are at the heart of our operation and our Cloud Support Engineers (CSEs) are available to support you through the migration. You can look here for migration support in this Knowledge Centre article: https://docs.ukcloud.com/articles/openstack/ostack-how-use-hystax.html

Note – the new instances will be on a new external IP address in a new block and will necessitate DNS update changes, but our CSEs are on hand to help. Again, these IPs will remain free of charge until 1 July 2021
Please do not hesitate to contact UKCloud support or your Service Delivery Manager if you have any queries or concerns regarding the migration process. As a cloud provider, we
want to ensure that your workloads remain safe, secure and highly available and hope that you’ll enjoy the benefits of OSP13 (https://ukcloud.com/hub/news/ukcloud-for-openstack-queens-osp13-release/).

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Maintenance – Corsham Datacentre Spring Park SQ17 DR4: Upgrade of UPS @ SQ17 - Transfer ‘B’ Stream from ‘A’ stream to new ‘B’ stream, this requires a ‘B’ stream shut down



What?
ARK our Datacentre supplier will be performing essential electrical upgrade works to meet regulatory requirements.

The maintenance will require a single power feed to be shutdown to allow for new equipment to be made operational. The change is isolated to a single datacentre located in Corsham.

These works are taking place as part of the ongoing testing regime that Ark runs to ensure Generators, UPS and switch gear etc are fully operational

When?
Saturday 15 May 9:00 – Saturday 15 May 17:00 – “B” Stream shutdown

Impact to customer?
During the transfer, power will be disabled to one of the rooms electrical feeds resulting in a loss of redundancy. We do not anticipate any outages, but customers may want to make additional arrangements in the event of any problems.

Confidence is high, with the "Fixed Wire Testing" having concluded this year Ark have shown they are committed to managing such works professionally and delivering with no issue.

Additional Information
We conduct a periodic review of all infrastructure within the Data Centre and a summary is as follows:

1. Within the suite, all devices are powered by both “A” and “B” feeds, or are connected to an Automated Transfer Switch (“ATS) that will maintain power during the loss of one feed.
2. Where a UKCloud device has only one power supply, it will be one of a pair (as a minimum) designed for resilience.
3. For customers utilising our Cloud Enablement service, the single socket is protected by an ATS.
4. When running on one stream, the redundant UPS array is capable of supporting our entire infrastructure for four hours, without generator backup.
5. At loss of grid power, the redundant (dual) generator infrastructure is configured to automatically turn on, and will be brought on-line within eight seconds of the power loss. These generators supply through the UPS infrastructure to maintain clean and stable power and are tested monthly.
6. We have taken every precaution possible and are ensuring that ARK and their contractors have the spare parts available should they identify a fault.

Change Reference Number: CRQ5475

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DS1 - Critical Infrastructure Maintenance



We need to make you aware that on the 27th April between the times of 07:00 and 17:00 the UKCloud DC team will be carrying out critical infrastructure maintenance. The work will take place in the subfloor area of the colocation racks the DS1 data suite. The work will address some cable and ATS power feed maintenance items.

During the maintenance window, all colocation bays in the DS1 suite will be continuously provided with power. The A or B power feed supply to the individual cabs ATS will be removed meaning the impact will be a loss of resilience to the ATS device.

During the maintenance window we will continue to monitor as well as having a DC team member designated to monitoring each Colo Rack in person as the work progresses.

No action is required, however If you have any questions or concerns, please raise a ticket on the portal and contact your Service Delivery Manager.

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