In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 00:01 BST
Sep 3, 00:01 BST
Scheduled -
Where?
UKCloud Shared Services
What?
Over the coming months, UKCloud will be performing Service Improvement upgrades to the UKCloud Shared Services Infrastructure.
When?
Cutover dates for each service will be included at a later time. Parallel running of the old and new infrastructure will also be available for a time. Please refer back to this status notification for updates.
Impact to customer?
None, providing the recommendations below are followed.
Actions Required:
Prior to the completion of the upgrades, customers will be required to add additional IP addresses and ports into their Edge Service Gateways to ensure they have access to the new infrastructure ready for the service cut-over. Details can be found in the links below for each service.
The UKCloud Knowledge Centre articles have been updated to help facilitate the transition to the new infrastructure. They can be referenced here:
WSUS – https://docs.ukcloud.com/articles/shared/shared-how-connect-windows-update.html
NTP – https://docs.ukcloud.com/articles/shared/shared-ref-network-time-server.html
KMS - https://docs.ukcloud.com/articles/shared/shared-how-setup-kms.html
Change Reference Number: VMW_NOV001
Where?
UKCloud Shared Services
What?
Over the coming months, UKCloud will be performing Service Improvement upgrades to the UKCloud Shared Services Infrastructure.
When?
Cutover dates for each service will be included at a later time. Parallel running of the old and new infrastructure will also be available for a time. Please refer back to this status notification for updates.
Impact to customer?
None, providing the recommendations below are followed.
Actions Required:
Prior to the completion of the upgrades, customers will be required to add additional IP addresses and ports into their Edge Service Gateways to ensure they have access to the new infrastructure ready for the service cut-over. Details can be found in the links below for each service.
The UKCloud Knowledge Centre articles have been updated to help facilitate the transition to the new infrastructure. They can be referenced here:
WSUS – https://docs.ukcloud.com/articles/shared/shared-how-connect-windows-update.html
NTP – https://docs.ukcloud.com/articles/shared/shared-ref-network-time-server.html
KMS - https://docs.ukcloud.com/articles/shared/shared-how-setup-kms.html
Change Reference Number: VMW_NOV001
About This Site
Welcome to the UKCloud Service Status page. This page enables you to monitor the availability and overall health of our platforms.
If you need help finding Region and Zone information, see here: https://docs.ukcloud.com/articles/other/other-ref-services-by-region.html
If you're having issues that aren't reflected here please contact us through https://portal.ukcloud.com.
=================================================================================================
OSP10 is no longer supported by Red Hat
From 1 August 2021 UKCloud will be reverting support for Region 5 OSP10 to normal office hours (Mon-Fri 8:30 - 17:30). Any Red Hat related incidents will unlikely yield a root cause or fix other than a requirement to upgrade to OSP13. Additionally quotas will be implemented to prevent any further deployments in this region.
If you have not been in contact with our Support team, we strongly recommend you do so at the earliest opportunity to assist with your workload migration to OSP13 as there will no longer be security patches or bug fixes, putting the safe operation of those workloads at risk.
You can find more information about the migration process in this Knowledge Centre article: https://docs.ukcloud.com/articles/openstack/ostack-how-use-hystax.html Note – the new instances will be on a new external IP address in a new block and will necessitate DNS update changes, but our CSEs are on hand to help. These new IPs are no longer free of charge.
Please do not hesitate to contact UKCloud support or your Service Delivery Manager if you have any queries or concerns regarding the migration process. As a cloud provider, we want to ensure that your workloads remain safe, secure and highly available and hope that you’ll enjoy the benefits of OSP13 (https://ukcloud.com/hub/news/ukcloud-for-openstack-queens-osp13-release/).
=================================================================================================
UKCloud Portal
Operational
Assured
Operational
Elevated
Operational
Single Sign-On
Operational
My Calls - Assured
Operational
My Calls - Elevated
Operational
Connectivity
Operational
Internet
Operational
PSN-A
Operational
PSN-P
Operational
HSCN
Operational
Janet
Operational
RLI
Operational
Cross Domain Guard
Operational
CrownConnect
Operational
HybridConnect
Operational
Dedicated L3 VPN
Operational
Cloud Enablement
Operational
CloudConnect
Operational
UKCloud for VMware - Assured
Operational
Region 1 - Zone 1 (AF1)
Operational
Region 1 - Zone 1 (AF2)
Operational
Region 1 - Zone 1 (AF3)
Operational
Region 1 - Zone 1 (AF4)
Operational
Region 1 & 2 - Zone 1 & 2 (AE1)
Operational
Region 2 - Zone 2 (AC1)
Operational
Region 2 - Zone 2 (AC2)
Operational
Region 2 - Zone 2 (AC3)
Operational
Region 2 - Zone 2 (AC4)
Operational
Region 5 - Zone B
Operational
Region 6 - Zone F
Operational
Region 13 - Zone 2D
Operational
Region 14 - Zone 2E
Operational
UKCloud for VMware - Elevated
Operational
Region 5 - Zone D
Operational
Region 6 - Zone 12
Operational
Region 7 - Zone 10 (EF1)
Operational
Region 7 & 8 - Zone 10 &11 (EE1)
Operational
Region 8 - Zone 11 (EC1)
Operational
Cross Domain Security Zone
Operational
CDSZ Region 7
Operational
CDSZ Region 8
Operational
Secure Remote Access
Operational
Farnborough
Operational
Corsham
Operational
Zerto Journaling Protection and Disaster Recovery - Assured
Operational
Farnborough
Operational
Corsham
Operational
Zerto Journaling Protection and Disaster Recovery - Elevated
Operational
Farnborough
Operational
Corsham
Operational
UKCloud for Oracle Software
Operational
Region 6 - Zone 1A
Operational
High Performance Compute
Operational
Region 4 - Zone 3
Operational
Region 4 - Zone 9
Operational
Private Cloud
Operational
Region 4 - Zone 18
Operational
Region 5 - Zone 30
Operational
Region 6 - Zone 31
Operational
UKCloud for OpenStack - Assured
Operational
Region 5 - Zone C - End of Life
Operational
Region 5 - Zone 26
Operational
Region 6 - Zone 21
Operational
TrilioVault Self-Service Backup and Restoration - Region 5 - Zone 26
Operational
TrilioVault Self-Service Backup and Restoration - Region 6 - Zone 21
Operational
Hystax Acura Workload Migration - Region 5 - Zone 26
Operational
UKCloud for Red Hat OpenShift - Assured
Operational
Region 5 - Zone C
Operational
Region 5 - Zone 26
Operational
Region 6 - Zone 21
Operational
UKCloud for Microsoft Azure - Assured
Operational
Region 6 - Zone 22
Operational
Region 6 - Zone 2A
Operational
Cloud Storage - Assured
Operational
Farnborough
Operational
Corsham
Operational
Cloud Storage - Elevated
Operational
Farnborough
Operational
Corsham
Operational
Email and Collaboration
Operational
Internet Facing
Operational
PSN-A
Operational
PSN-P
Operational
Migration to the Cloud
Operational
VMware Snapshot Protection - Assured
Operational
Region 1 - Farnborough
Operational
Region 2 - Corsham
Operational
Region 5 - Corsham
Operational
Region 6 - Farnborough
Operational
Region 13 - Farnborough
Operational
Region 14 - Corsham
Operational
VMware Snapshot Protection - Elevated
Operational
Region 5 - Corsham
Operational
Region 6 - Farnborough
Operational
Region 7 - Farnborough
Operational
Region 8 - Corsham
Operational
UKCloud Shared Services
Under Maintenance
Red Hat Update Infrastructure - Assured
Operational
Red Hat Update Infrastructure - Elevated
Operational
Windows Server Update Services - Assured
Under Maintenance
Windows Server Update Services - Elevated
Under Maintenance
UKCloud NTP
Under Maintenance
UKCloud Third Party Remote Access
Operational
Managed IT Operations
Operational
Managed Monitoring as a Service
Operational
Anti-Virus as a Service
Operational
Patching as a Service
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance - Snapshot Protection - Elevated
Sep 27, 10:00 - Sep 29, 20:00 BST
Where?
Snapshot Protection, Region 8 - Corsham
What?
Planned upgrade to snapshot protection storage software.
When?
Monday 27 September 2021 to Wednesday 29 September 2021 - All work to be done between 10:00 - 20:00
Impact to customer?
Backup and restores in the affected zones cannot be fulfilled during the maintenance period. Any failed backup policy requests submitted during this time will be resubmitted once maintenance is complete.
Posted on Sep 7, 16:23 BST
Snapshot Protection, Region 8 - Corsham
What?
Planned upgrade to snapshot protection storage software.
When?
Monday 27 September 2021 to Wednesday 29 September 2021 - All work to be done between 10:00 - 20:00
Impact to customer?
Backup and restores in the affected zones cannot be fulfilled during the maintenance period. Any failed backup policy requests submitted during this time will be resubmitted once maintenance is complete.
Posted on Sep 7, 16:23 BST
Maintenance - UKCloud Connectivity, Assured Internet
Sep 27, 19:00 - Sep 28, 07:00 BST
Where?
Assured Regions 1,2,4,5,6,13,14
What?
Third party maintenance affecting UKCloud Internet connectivity
When?
Monday 27 September 19:00 - Tuesday 28 September 07:00
Impact to customer?
Customers will experience brief packet loss while traffic converges during the 3rd party maintenance window.
Change reference number: GIN-CHG0039614
Posted on Sep 1, 13:38 BST
Maintenance - UKCloud for VMware, Elevated
Sep 28, 20:00 - Sep 29, 02:00 BST
Where?
Region 5 Zone D
What?
UKCloud will be performing upgrades on network equipment within Region 5 Zone D as part of routine maintenance.
When?
Tuesday 28 September 20:00 - Wednesday 29 September 02:00
Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as each set of devices are upgraded.
Change Reference Number: 36923
Posted on Sep 10, 09:37 BST
Maintenance - UKCloud Connectivity, Assured
Sep 28, 20:00-23:59 BST
Where?
Assured, Regions 1,2,3,6,14
What?
Migrating to new network hardware
When?
Tuesday 28 September 20:00 - Tuesday 28 September 23:59
Impact to customer?
Customers will experience brief packet loss while traffic converges throughout the change window.
Change Reference Number: 36816
Posted on Sep 3, 15:04 BST
Maintenance - UKCloud Connectivity, Assured Internet
Sep 29, 19:00 - Sep 30, 07:00 BST
Where?
Assured Regions 1,2,4,5,6,13,14
What?
Third party maintenance affecting UKCloud Internet connectivity
When?
Wednesday 29 September 19:00 - Thursday 30 September 07:00
Impact to customer?
Customers will experience brief packet loss while traffic converges during the 3rd party maintenance window.
Change reference number: GIN-CHG0039615
Posted on Sep 1, 13:47 BST
Maintenance - UKCloud for VMware, Assured
Sep 29, 20:00 - Sep 30, 02:00 BST
Where?
Region 6 Zone F
What?
UKCloud will be carrying out certificate replacement work.
When?
Wednesday 29 September 20:00 – Thursday 30 September 02:00
Impact to customer?
Control plane for accessing the Virtual Machines will be unavailable for the duration of the maintenance window.
VMs which are already running will continue to function and run normally as before.
Snapshot Protection restore facility and Journal Protection services will also be unavailable during the outage period.
For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.
Change Reference Number: 37008
Posted on Sep 16, 16:01 BST
Maintenance - UKCloud Connectivity, Assured HSCN
Sep 29, 23:00 - Sep 30, 04:00 BST
Where?
Assured Regions 1,2,4,5,6,13 & 14
What?
Third party maintenance affecting UKCloud HSCN connectivity
When?
Wednesday 29 September 23:00 - Thursday 30 September 03:00
Impact to customer?
HSCN users will experience some connectivity issues while our third-party carries out network maintenance during this window.
Change reference number: 22068421
Posted on Sep 9, 18:28 BST
Maintenance - UKCloud Connectivity, Assured
Sep 30, 20:00-23:59 BST
Where?
Regions 1,6,14
What?
Migrating to new network hardware
When?
Thursday 30 September 20:00 - Thursday 30 September 23:59
Impact to customer?
Customers will experience brief packet loss while traffic converges throughout the change window.
Change Reference Number: 36844
Posted on Sep 15, 11:27 BST
Maintenance - UKCloud for Openstack, Assured
Oct 2, 08:00-23:00 BST
Where?
Region 6 Zone 21
What?
UKCloud will be performing a minor update of the software to the region.
When?
Saturday 2 October 08:00 - 2 October 23:00
Timings for outage throughout the maintenance window
11:00 - 15:00 – Primary outage
Impact to customer?
The Horizon interface will become unavailable during the primary outage window. Additionally, during this time as some services are stopped and started it may impact the Trilio service to perform backups.
SSO login will not be possible for the duration of the change
Change Reference Number: 37169
Posted on Sep 21, 11:01 BST
Maintenance - UKCloud for Cloud Object Storage, Assured
Oct 5, 06:00-08:00 BST
Where?
Region 5 Zone 1F
Region 6 Zone 1D
What?
UKCloud will be performing a HSCN HAProxy failover for SSL Certificate renewal for Cloud Storage
UKCloud will be performing a PSN-A HAProxy failover for SSL Certificate renewal for Cloud Storage
UKCloud will be performing a HAProxy failover for SSL Certificate renewal for the Cloud Object Storage
When?
Tuesday 05 October 06:00 - Tuesday 05 October 08:00
Impact to customer?
Customers using HSCN to connect to Cloud Storage may see a connection error in their application logs when the Virtual IP Address flips between haproxy nodes. If a connection error is experienced please retry the request.
Customers using PSN-A to connect to Cloud Storage may see a connection error in their application logs when the Virtual IP Address flips between haproxy nodes. If a connection error is experienced please retry the request.
Customers connecting to Cloud Storage may see a connection error in their application logs when the Virtual IP Address flips between haproxy nodes. If a connection error is experienced please retry the request.
Change Reference Number: 36227, 36226, 36223, 36228
Posted on Jul 30, 11:15 BST
Maintenance - UKCloud Connectivity, Elevated
Oct 5, 20:00-21:00 BST
Where?
Elevated Regions 5, 6, 7 & 8
What?
UKCloud will be performing regular maintenance on our core WAN devices.
When?
Tuesday 5 October 20:00 - Tuesday 5 October 21:00
Impact to customer?
Customers will experience brief packet loss while traffic converges during the window
Change Reference Number: 36955
Posted on Sep 9, 16:40 BST
Maintenance - UKCloud Maintenance, Elevated and Assured
Oct 6, 18:00-23:00 BST
Where?
UKCloud SSO, My Calls
What?
UKCloud will be performing upgrades on resilient network equipment which supports the above services.
When?
Wednesday October 06 18:00 – Wednesday October 06 23:00
Impact to customer?
No customer impact is expected. However if you experience issues then please contact UKCloud Support on 01252 303300.
Change Reference Number: 36952
Posted on Sep 15, 11:03 BST
Maintenance - UKCloud Maintenance, Elevated and Assured
Oct 7, 18:00-23:00 BST
Where?
UKCloud SSO, My Calls
What?
UKCloud will be performing upgrades on resilient network equipment which supports the above services.
When?
Thursday October 07 18:00 – Thursday October 07 23:00
Impact to customer?
No customer impact is expected. However if you experience issues then please contact UKCloud Support on 01252 303300.
Change Reference Number: 36951
Posted on Sep 15, 16:16 BST
Planned Maintenance - UKCloud for VMware, Assured
Oct 7, 20:00 - Oct 8, 02:00 BST
Where?
Region 14 Zone 2E
Region 14 Zone 27
What?
UKCloud will be performing upgrades on network equipment within Region 14 Zones 2E and 27 as part of routine maintenance.
When?
Thursday 7 October 20:00 - Friday 8 October 02:00
Impact to customer?
Minor packet loss will be observed by all customers within this region & zones as each set of devices are upgraded.
Change Reference Number: 37225
Posted on Sep 24, 10:08 BST
Maintenance - UKCloud for Openstack, Assured
Oct 9, 08:00-23:00 BST
Where?
Region 5 Zone 26
What?
UKCloud will be performing a minor update of the software to the region.
When?
Saturday 9 October 08:00 - 9 October 23:00
Timings for outage throughout the maintenance window
11:00 - 15:00 – Primary outage
Impact to customer?
The Horizon interface will become unavailable during the primary outage window. Additionally, during this time as some services are stopped and started it may impact the Trilio service to perform backups.
SSO login will not be possible for the duration of the change
Change Reference Number: 37172
Posted on Sep 21, 11:05 BST
Maintenance - UKCloud for VMware – Assured
Oct 9, 08:00-20:00 BST
Where?
Region 1 Zone AF4
What?
UKCloud will be performing regular control plane maintenance
When?
Saturday 9 October 08:00 – 20:00
Impact to customer?
Control plane for accessing the Virtual Machines will be unavailable for the duration of maintenance window. VMs which are already running will continue to function and run normally as before.
Snapshot Protection restore facility and Journal Protection services will also be unavailable during the outage period. For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.
Change Reference Number: 36146
Posted on Sep 21, 17:39 BST
Maintenance - UKCloud for VMware – Assured
Oct 10, 08:00-20:00 BST
Where?
Region 2 Zone AC4
What?
UKCloud will be performing regular control plane maintenance
When?
Sunday 10 October 08:00 – 20:00
Impact to customer?
Control plane for accessing the Virtual Machines will be unavailable for the duration of maintenance window. VMs which are already running will continue to function and run normally as before.
Snapshot Protection restore facility and Journal Protection services will also be unavailable during the outage period. For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.
Change Reference Number: 36147
Posted on Sep 21, 17:41 BST
Planned Maintenance - UKCloud for VMWare, Assured
Oct 12, 20:00 - Oct 13, 02:00 BST
Where?
Region 14 Zone 2E
What?
UKCloud will be performing upgrades on network equipment within Region 14 Zones 2E as part of routine maintenance.
When?
Tuesday 12 October 20:00 - Wednesday 13 October 02:00
Impact to customer?
Minor packet loss will be observed by all customers within this region & zones as each set of devices are upgraded.
Change Reference Number: 37227
Posted on Sep 23, 15:57 BST
Maintenance - UKCloud for OpenStack, Assured
Oct 16, 08:30-20:00 BST
Where?
Region 5 Zone 26
What?
UKCloud will be performing upgrades to the ceph storage service which provides storage facilities to OpenStack.
When?
Saturday 16 October 08:30 - Saturday 16 October 20:00
Impact to customer?
There is a remote possibility of slow IO's during the change. We are having throttle measures in place to mitigate this.
Change Reference Number: 37248
Posted on Sep 23, 16:11 BST
Maintenance - UKCloud Secure Remote Access, Elevated
Nov 2, 10:00-12:00 BST
Where?
Region 5 Zone D, Zone 30
Region 6 Zone 12, Zone 31
Region 7 Zone 10
Region 8 Zone 11
What?
Routine maintenance affecting UKCloud Secure Remote Access services for Elevated.
UKCloud will be upgrading the AnyConnect Client used for the Secure Remote Access services.
When?
Tuesday 2nd November 10:00 - Tuesday 2nd November 12:00
Impact to customer?
Once the maintenance window is complete users will be prompted to upgrade their Cisco AnyConnect client when they next connect to sra01.ukcloud.com.
This does not require administrative privileges to complete, however does require tcp-443 port open to SRA URL.
During the update process your VPN connection may fail to initiate. However, once the update is complete user connections should work as usual.
Change Reference Number: 37150
Posted on Sep 21, 11:20 BST