All Systems Operational

About This Site

Welcome to the UKCloud Service Status page. This page enables you to monitor the availability and overall health of our platforms.

If you need help finding Region and Zone information, see here: https://docs.ukcloud.com/articles/other/other-ref-services-by-region.html

If you're having issues that aren't reflected here please contact us through https://portal.ukcloud.com.

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Retirement Notice Region 5 (Corsham) OSP10. Urgent Action Required



UKCloud will be retiring the Region 5, OSP10 region on 1 July 2021. Customers must take action now to either migrate onto the new OSP13 region or remove the OSP10 workloads. After 1 July 2021 this OSP10 region will be turned off as Red Hat will no longer be providing security patches and bug fixes, putting the safe operation of those workloads at risk.

Customers are at the heart of our operation and our Cloud Support Engineers (CSEs) are available to support you through the migration. You can look here for migration support in this Knowledge Centre article: https://docs.ukcloud.com/articles/openstack/ostack-how-use-hystax.html

Note – the new instances will be on a new external IP address in a new block and will necessitate DNS update changes, but our CSEs are on hand to help. Again, these IPs will remain free of charge until 1 July 2021
Please do not hesitate to contact UKCloud support or your Service Delivery Manager if you have any queries or concerns regarding the migration process. As a cloud provider, we
want to ensure that your workloads remain safe, secure and highly available and hope that you’ll enjoy the benefits of OSP13 (https://ukcloud.com/hub/news/ukcloud-for-openstack-queens-osp13-release/).

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Known Issues in VMware Cloud Director



We have recently updated our Knowledge Centre with information regarding a newly identified Cloud Director UI bug affecting navigation between vApps. For further information, please go to: https://docs.ukcloud.com/articles/vmware/vmw-ref-vcd-known-issues.html

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Maintenance – Corsham Datacentre Spring Park SQ17 DR4: Upgrade of UPS @ SQ17 - Transfer ‘A’ Stream from ‘B’ Stream to New ‘A’ stream, this requires a ‘A’ stream shut down



What?
ARK our Datacentre supplier will be performing essential electrical upgrade works to meet regulatory requirements.

The maintenance will require a single power feed to be shutdown to allow for new equipment to be made operational. The change is isolated to a single datacentre located in Corsham.

These works are taking place as part of the ongoing testing regime that Ark runs to ensure Generators, UPS and switch gear etc are fully operational

When?
Saturday 11 September 9:00 – Saturday 11 September 17:00 – “A” Stream shutdown

Impact to customer?
During the transfer, power will be disabled to one of the rooms electrical feeds resulting in a loss of redundancy. We do not anticipate any outages, but customers may want to make additional arrangements in the event of any problems.

Confidence is high, with the "Fixed Wire Testing" having concluded this year Ark have shown they are committed to managing such works professionally and delivering with no issue.

Additional Information
We conduct a periodic review of all infrastructure within the Data Centre and a summary is as follows:

1. Within the suite, all devices are powered by both “A” and “B” feeds, or are connected to an Automated Transfer Switch (“ATS) that will maintain power during the loss of one feed.
2. Where a UKCloud device has only one power supply, it will be one of a pair (as a minimum) designed for resilience.
3. For customers utilising our Cloud Enablement service, the single socket is protected by an ATS.
4. When running on one stream, the redundant UPS array is capable of supporting our entire infrastructure for four hours, without generator backup.
5. At loss of grid power, the redundant (dual) generator infrastructure is configured to automatically turn on, and will be brought on-line within eight seconds of the power loss. These generators supply through the UPS infrastructure to maintain clean and stable power and are tested monthly.
6. We have taken every precaution possible and are ensuring that ARK and their contractors have the spare parts available should they identify a fault.

Change Reference Number: CRQ5475

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UKCloud Portal Operational
Assured Operational
Elevated Operational
Single Sign-On Operational
My Calls - Assured Operational
My Calls - Elevated Operational
Connectivity Operational
Internet Operational
PSN-A Operational
PSN-P Operational
HSCN Operational
Janet Operational
RLI Operational
Cross Domain Guard Operational
CrownConnect Operational
HybridConnect Operational
Dedicated L3 VPN Operational
Cloud Enablement Operational
CloudConnect Operational
UKCloud for VMware - Assured Operational
Region 1 - Zone 1 (AF1) Operational
Region 1 - Zone 1 (AF2) Operational
Region 1 - Zone 1 (AF3) Operational
Region 1 - Zone 1 (AF4) Operational
Region 1 & 2 - Zone 1 & 2 (AE1) Operational
Region 2 - Zone 2 (AC1) Operational
Region 2 - Zone 2 (AC2) Operational
Region 2 - Zone 2 (AC3) Operational
Region 2 - Zone 2 (AC4) Operational
Region 5 - Zone B Operational
Region 6 - Zone F Operational
Region 13 - Zone 2D Operational
Region 14 - Zone 2E Operational
UKCloud for VMware - Elevated Operational
Region 5 - Zone D Operational
Region 6 - Zone 12 Operational
Region 7 - Zone 10 (EF1) Operational
Region 7 & 8 - Zone 10 &11 (EE1) Operational
Region 8 - Zone 11 (EC1) Operational
Cross Domain Security Zone Operational
CDSZ Region 7 Operational
CDSZ Region 8 Operational
Secure Remote Access Operational
Farnborough Operational
Corsham Operational
Zerto Journaling Protection and Disaster Recovery - Assured Operational
Farnborough Operational
Corsham Operational
Zerto Journaling Protection and Disaster Recovery - Elevated Operational
Farnborough Operational
Corsham Operational
UKCloud for Oracle Software Operational
Region 6 - Zone 1A Operational
High Performance Compute Operational
Region 4 - Zone 3 Operational
Region 4 - Zone 9 Operational
Private Cloud Operational
Region 4 - Zone 18 Operational
Region 5 - Zone 30 Operational
Region 6 - Zone 31 Operational
UKCloud for OpenStack - Assured Operational
Region 5 - Zone C Operational
Region 5 - Zone 26 Operational
Region 6 - Zone 21 Operational
TrilioVault Self-Service Backup and Restoration - Region 5 - Zone 26 Operational
TrilioVault Self-Service Backup and Restoration - Region 6 - Zone 21 Operational
Hystax Acura Workload Migration - Region 5 - Zone 26 Operational
UKCloud for Red Hat OpenShift - Assured Operational
Region 5 - Zone C Operational
Region 5 - Zone 26 Operational
Region 6 - Zone 21 Operational
UKCloud for Microsoft Azure - Assured Operational
Region 6 - Zone 22 Operational
Region 6 - Zone 2A Operational
Cloud Storage - Assured Operational
Farnborough Operational
Corsham Operational
Cloud Storage - Elevated Operational
Farnborough Operational
Corsham Operational
Email and Collaboration Operational
Internet Facing Operational
PSN-A Operational
PSN-P Operational
Migration to the Cloud Operational
VMware Snapshot Protection - Assured Operational
Region 1 - Farnborough Operational
Region 2 - Corsham Operational
Region 5 - Corsham Operational
Region 6 - Farnborough Operational
Region 13 - Farnborough Operational
Region 14 - Corsham Operational
VMware Snapshot Protection - Elevated Operational
Region 5 - Corsham Operational
Region 6 - Farnborough Operational
Region 7 - Farnborough Operational
Region 8 - Corsham Operational
UKCloud Shared Services Operational
Red Hat Update Infrastructure - Assured Operational
Red Hat Update Infrastructure - Elevated Operational
Windows Server Update Services - Assured Operational
Windows Server Update Services - Elevated Operational
UKCloud NTP Operational
UKCloud Third Party Remote Access Operational
Managed IT Operations Operational
Managed Monitoring as a Service Operational
Anti-Virus as a Service Operational
Patching as a Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance


Where?
Region 1 all zones
Region 2 all zones
Region 4 all zones
Region 5 Zone B
Region 5 Zone D
Region 6 Zone F
Region 6 Zone 12
Region 7 all zones
Region 8 all zones
Region 13 Zone 2D
Region 14 Zone 2E

What?
UKCloud will be replacing the existing vCloud Public Catalogue

When?
Wednesday 27 July 20:00 - Wednesday 27 July 23:59

Impact to customer?
UKCloud's vCloud Director Catalogue will be renamed and all items replaced

ACTION REQUIRED

Customers may reference the existing catalogue images as part of their VM deployment automation.

References within this code will need to be updated by the customer to correlate with the refreshed images now published.

Change Reference Number: 35685
Posted on Jul 5, 17:35 BST
Maintenance - UKCloud for VMware, Elevated Jul 27, 20:00 - Jul 28, 05:00 BST


Where?
Elevated Regions 7

What?
UKCloud will be performing regular maintenance on our network devices impacting connectivity in the following regions.

When?
Tuesday 27 July 20:00 - Wednesday 28 July 05:00

Impact to customer?
Customers will experience brief packet loss while traffic converges during the maintenance window.

Change Reference Number: 34382 & 34605
Posted on Jul 1, 16:22 BST


Where?
Region 1 & Region 2
Zone 1-AE1 & 2-AE1

What?
UKCloud will be performing software upgrades to the VPLEX storage solution to align to Dell EMC target code.

When?
Sunday 01 Aug 08:30 - Sunday 01 Aug 14:30

Impact to customer?
This is classified as a non-disruptive upgrade and therefore no disruption is expected.

Change Reference Number: 35721
Posted on Jul 2, 13:59 BST


Where?
Region 1 Zones 1 (AF1)
Region 13 Zone 2D
Region 6 Zone 12
Region 14 Zone 2E
Region 5 Zone D

What?
UKCloud will be upgrading Zerto

When?
Region 1 Zones 1 (AF1): Monday 2 August 08:30 - Monday 2 August 18:00
Region 13 Zone 2D: Tuesday 3 August 08:30 - Tuesday 3 August 18:00
Region 6 Zone 12: Tuesday 3 August 08:30 - Tuesday 3 August 18:00
Region 14 Zone 2E: Wednesday 4 August 08:30 - Wednesday 4 August 18:00
Region 5 Zone D: Thursday 5 August 08:30 - Thursday 5 August 18:00

Impact to customer?
The Zerto control plane will be unavailable for the duration of the change. Protected VMs will not be impacted however no new checkpoints will be written to the Journal History during the control plane outage.

Change Reference Number: 36022, 36025, 36026, 36027, 36028
Posted on Jul 15, 17:06 BST
Maintenance - UKCloud Connectivity - RLI - CDG Aug 4, 20:00 - Aug 5, 02:00 BST


Where?
Region 7 and 8 All Zones

What?
UKCloud will be performing firmware upgrades as part of routine maintenance.

When?
Wednesday 4 August 20:00 - Thursday 5 August 02:00

Impact to customer?
There will be a loss of resiliency while each device is upgraded. Customers may experience a small amount of packet loss will be seen while devices failover.

Change Reference Number: 36015
Posted on Jul 21, 09:13 BST
Update - We will be undergoing scheduled maintenance during this time.
Jul 22, 15:42 BST
Update - We will be undergoing scheduled maintenance during this time.
Jul 20, 12:47 BST
Update - We will be undergoing scheduled maintenance during this time.
Jul 20, 12:46 BST
Scheduled -

Where?
Region 5 Zone C

What?
Routine maintenance affecting Network devices for Region 5 Zone C

When?
Thursday 12 August 20:00 - 23:59

Impact to customer?
Potential for brief packet loss as hosts failover between primary and secondary NICs

Change Reference Number: 36057
Aug 12, 20:00 BST


Where?
Region 5 Zone 1F

What?
UKCloud will be applying patches and fixes to improve performance

When?
Saturday 7 August 08:00 - Saturday 7 August 22:00

Impact to customer?
As we remove a node from the cluster to patch, slight performance degradation may be experienced, customer applications will reconnect to other nodes in the ECS cluster automatically but you may see connection errors in your applications. No downtime expected.

Change Reference Number: 33902
Posted on Jun 14, 11:51 BST


Where?
Region 1 Zone AF4

What?
UKCloud will be performing regular control plane maintenance

When?
Saturday 7 August 08:00 – 20:00

Impact to customer?
Control plane for accessing the Virtual Machines will be unavailable for the duration of maintenance window. VMs which are already running will continue to function and run normally as before.

Snapshot Protection restore facility and Journal Protection services will also be unavailable during the outage period. For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.


Change Reference Number: 36146
Posted on Jul 23, 11:18 BST


Where?
Region 2 Zone AC4

What?
UKCloud will be performing regular control plane maintenance

When?
Sunday 8 August 08:00 – 20:00

Impact to customer?
Control plane for accessing the Virtual Machines will be unavailable for the duration of maintenance window. VMs which are already running will continue to function and run normally as before.

Snapshot Protection restore facility and Journal Protection services will also be unavailable during the outage period. For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.
 

Change Reference Number: 36147
Posted on Jul 23, 11:19 BST


Where?
Region 6 Zone 1D

What?
UKCloud will be applying patches and fixes to improve performance

When?
Sunday 8 August 08:00 - Sunday 8 August 22:00

Impact to customer?
As we remove a node from the cluster to patch, slight performance degradation may be experienced, customer applications will reconnect to other nodes in the ECS cluster automatically but you may see connection errors in your applications. No downtime expected.

Change Reference Number: 33904
Posted on Jun 14, 11:52 BST


Where?
Region 5 Zone B
Region 6 Zone F

What?
UKCloud will be upgrading Zerto

When?
Region 5 Zone B: Monday 9 August 2021 08:30 - 1800
Region 6 Zone F: Wednesday 11 August 2021 08:30 - 1800

Impact to customer?
The Zerto control plane will be unavailable for the duration of the change. Protected VMs will not be impacted however no new checkpoints will be written to the Journal History during the control plane outage.

Change Reference Number: 36085, 36088
Posted on Jul 22, 16:34 BST


Where?
R5 Zone B
R6 Zone F

What?
Routine maintenance affecting Network devices for R5 Zone B and R6 Zone F

When?
Tuesday 10 August 20:00 - 23:59

Impact to customer?
Potential for brief packet loss as hosts failover between primary and secondary NICs

Change Reference Number: 36064
Posted on Jul 19, 16:41 BST


Where?
Assured, Regions 1,2,4,5,6

What?
UKCloud will be installing a new connection to the HSCN network.

When?
Wednesday 11 August 20:00 - Wednesday 11 August 23:00

Impact to customer?
A small amount of packet loss will be seen while traffic converges on an alternative path.

Change Reference Number: 36074
Posted on Jul 22, 15:47 BST


Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Tuesday 13 August 21:00 - Wednesday 14 August 09:00

Impact to customer?
Customers will experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change Reference Number: CHG0038094
Posted on Jun 21, 13:41 BST


Where?
R5 Zone D, Zone 30
R6 Zone12, Zone 31
R7 Zone 10
R8 Zone 11

What?
Routine maintenance affecting UKCloud Secure Remote Access services for Elevated.
UKCloud will be upgrading the AnyConnect Client used for the Secure Remote Access services.

When?
Thursday 19 August 10:00 - Thursday 19 August 12:00

Impact to customer?
Once the maintenance window is complete users will be prompted to upgrade their Cisco AnyConnect client when they next connect to sra01.ukcloud.com.
This does not require administrative privileges to complete, however does require tcp-443 port open to SRA URL.
During the update process your VPN connection may fail to initiate. However, once the update is complete user connections should work as usual.

Change Reference Number: 35589
Posted on Jun 29, 11:03 BST



What?
ARK our Datacentre supplier will be performing essential electrical upgrade works to meet regulatory requirements.

The maintenance will require a single power feed to be shutdown to allow for new equipment to be made operational. The change is isolated to a single datacentre located in Corsham.

These works are taking place as part of the ongoing testing regime that Ark runs to ensure Generators, UPS and switch gear etc are fully operational

When?
Saturday 11 September 9:00 – Saturday 11 September 17:00 – “A” Stream shutdown

Impact to customer?
During the transfer, power will be disabled to one of the rooms electrical feeds resulting in a loss of redundancy. We do not anticipate any outages, but customers may want to make additional arrangements in the event of any problems.

Confidence is high, with the "Fixed Wire Testing" having concluded this year Ark have shown they are committed to managing such works professionally and delivering with no issue.

Additional Information
We conduct a periodic review of all infrastructure within the Data Centre and a summary is as follows:

1. Within the suite, all devices are powered by both “A” and “B” feeds, or are connected to an Automated Transfer Switch (“ATS) that will maintain power during the loss of one feed.
2. Where a UKCloud device has only one power supply, it will be one of a pair (as a minimum) designed for resilience.
3. For customers utilising our Cloud Enablement service, the single socket is protected by an ATS.
4. When running on one stream, the redundant UPS array is capable of supporting our entire infrastructure for four hours, without generator backup.
5. At loss of grid power, the redundant (dual) generator infrastructure is configured to automatically turn on, and will be brought on-line within eight seconds of the power loss. These generators supply through the UPS infrastructure to maintain clean and stable power and are tested monthly.
6. We have taken every precaution possible and are ensuring that ARK and their contractors have the spare parts available should they identify a fault.

Change Reference Number: CRQ5475
Posted on Jul 7, 11:33 BST
Past Incidents
Jul 27, 2021

No incidents reported today.

Jul 26, 2021
Completed - The scheduled maintenance has been completed.
Jul 26, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 10:00 BST
Scheduled -

Where?
R5 Zone D, Zone 30
R6 Zone12, Zone 31
R7 Zone 10
R8 Zone 11

What?
Routine maintenance affecting UKCloud Secure Remote Access services for Elevated.
UKCloud will be upgrading the AnyConnect Client used for the Secure Remote Access services.

When?
Wednesday 26 July 10:00 - 12:00

Impact to customer?
Once the maintenance window is complete users will be prompted to upgrade their Cisco AnyConnect client when they next connect to sra02.ukcloud.com.
This does not require administrative privileges to complete, however does require tcp-443 port open to SRA URL.
During the update process your VPN connection may fail to initiate. However, once the update is complete user connections should work as usual.

Change Reference Number: 35590
Jun 29, 11:02 BST
Jul 25, 2021
Completed - The scheduled maintenance has been completed.
Jul 25, 19:11 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 16:01 BST
Scheduled -

Where?
Region 7 & Region 8
Zone 10-EE1 & 11-EE1

What?
UKCloud will be performing software upgrades to the VPLEX storage solution to align to Dell EMC target code.

When?
Sunday 25th July 16:00 - Sunday 25th July 22:00

Impact to customer?
This is classified as a non-disruptive upgrade and therefore no disruption is expected.

Change Reference Number: 35723
Jul 2, 14:07 BST
Jul 24, 2021

No incidents reported.

Jul 23, 2021
Resolved - This incident has been resolved.
Jul 23, 10:12 BST
Update - We are continuing to monitor the situation, and will provide an update in due course.
Jul 21, 11:00 BST
Update - We are continuing to monitor over the weekend, and will provide an update on Monday.
Jul 17, 12:34 BST
Monitoring - The service has now been restored and we are monitoring the results.
Jul 16, 17:56 BST
Investigating - We are investigating a problem in Region 5 Zone C

This incident is under investigation and updates will be provided when available.

If you believe your service has been affected, please contact Cloud Support.
Jul 16, 17:40 BST
Resolved - This incident has been resolved.
Jul 23, 04:53 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 23:28 BST
Update - We are continuing to investigate this issue.

Snapshot protection for the affected zones has been disabled.
Jul 22, 21:00 BST
Update - We are continuing to investigate this issue.
Jul 22, 19:39 BST
Update - We are continuing to investigate this issue.

Customers would be unable to manage their VM's.
Jul 22, 17:59 BST
Update - We have confirmed this is impacting the following regions:

Region 2 - Zone 2 (AC1)
Region 2 - Zone 2 (AC2)
Region 2 - Zone 2 (AC3)

This incident is under investigation and updates will be provided when available.
Jul 22, 17:15 BST
Investigating - We are investigating a problem in Region 2 Zone 2(AC4).

This incident is under investigation and updates will be provided when available.

If you believe your service has been affected, please contact Cloud Support.
Jul 22, 16:40 BST
Jul 22, 2021
Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 21:10 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 20:01 BST
Scheduled -

Where?
Assured Regions 2

What?
UKCloud will be performing regular maintenance on our network devices impacting connectivity in the following regions.

When?
Wednesday 21 July 20:00 - Wednesday 21 July 22:00

Impact to customer?
Customers will experience brief packet loss while traffic converges during the maintenance window.

Change Reference Number: 35750
Jul 2, 15:37 BST
Completed - The scheduled maintenance has been completed.
Jul 21, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 18:00 BST
Scheduled -

Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Tuesday 20 July 18:00 - Wednesday 21 July 08:00

Impact to customer?
Customers will experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change Reference Number: GIN-CHG0038175
Jun 30, 18:33 BST
Jul 20, 2021
Completed - The scheduled maintenance has been completed.
Jul 20, 23:34 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 20:00 BST
Scheduled -

Where?
Assured, Regions 2,4,5,14

What?
Migrating to new network hardware

When?
Thursday 20 July 20:00 - Thursday 20 July 23:59

Impact to customer?
Customers will experience brief packet loss while traffic converges throughout the change window.

Change Reference Number: 35617
Jul 1, 16:34 BST
Jul 19, 2021

No incidents reported.

Jul 18, 2021
Completed - The scheduled maintenance has been completed.
Jul 18, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 09:00 BST
Scheduled -

Where?
Region 6 Zone 21

What?
UKCloud will be performing upgrades on the Openstack CEPH Cluster.

When?
Sunday 18 July 09:00 - Sunday 18 July 18:00

Impact to customer?
Customer volumes may experience slowness and increased IO latency during the maintenance window.

Change Reference Number: 35734
Jul 12, 10:26 BST
Resolved - This incident has been resolved.
Jul 18, 16:34 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 15:32 BST
Update - Customers may find they are unable to create new storage volumes.

This incident is under investigation and updates will be provided when available.

If you believe your service has been affected, please contact Cloud Support.
Jul 18, 14:48 BST
Investigating - We are investigating a problem in Region 6 Zone 21.

This incident is under investigation and updates will be provided when available.

If you believe your service has been affected, please contact Cloud Support.
Jul 18, 14:38 BST
Jul 17, 2021
Jul 16, 2021
Completed - The scheduled maintenance has been completed.
Jul 16, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:00 BST
Scheduled -

Where?
Region 5 - Zone C

What?
UKCloud will be performing upgrades on network equipment within Region 5 Zone C as part of routine maintenance.

When?
Thursday 15 July 20:00 - Friday 16 July 02:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as each set of devices are upgraded.

Change Reference Number: 35583
Jun 29, 16:36 BST
Jul 15, 2021
Completed - The scheduled maintenance has been completed.
Jul 15, 23:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:00 BST
Scheduled -

Where?
Assured, Regions 2,4,5,14

What?
Migrating to new network hardware

When?
Thursday 15 July 20:00 - Thursday 15 July 23:59

Impact to customer?
Customers will experience brief packet loss while traffic converges throughout the change window.

Change Reference Number: 34561
Jul 1, 16:34 BST
Completed - The scheduled maintenance has been completed.
Jul 15, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:00 BST
Scheduled -

Where?
All regions with PSN-A connectivity.

What?
Third party fix to improve routing of traffic via PSN-A.

When?
Thursday 15 July 20:00 - Thursday 15 July 22:00

Impact to customer?
Customers will experience brief packet loss while traffic converges during the change.

Change Reference Number: 35572
Jul 1, 16:26 BST
Resolved - Our provider has confirmed service has remained stable, and this incident has been resolved.

Please contact Cloud Support for further information.
Jul 15, 11:23 BST
Monitoring - Our provider has informed us that a fix has been implemented, the service has been restored and results are being monitored.
Jul 15, 07:23 BST
Identified - UKCloud has been informed by our provider of the HSCN network that there is a Major Incident impacting network connectivity.

If you believe your service has been affected, please contact Cloud Support.
Jul 14, 13:20 BST
Completed - The scheduled maintenance has been completed.
Jul 15, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 20:00 BST
Scheduled -

Where?
Region 5 - Zones B

What?
UKCloud will be carrying out scheduled certificate replacement work

When?
Wednesday 14 July 20:00 – Thursday 15 July 02:00

Impact to customer?
Control plane for accessing the Virtual Machines will be unavailable for the duration of maintenance window. VMs which are already running will continue to function and run normally as before.
Snapshot Protection restore facility and Journal Protection services will also be unavailable during the outage period. For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.


Change Reference Number: CHG35636
Jun 29, 14:29 BST
Jul 14, 2021
Completed - The scheduled maintenance has been completed.
Jul 14, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 20:00 BST
Scheduled -

Where?
Region 5 - Zone C

What?
UKCloud will be performing upgrades on network equipment within Region 5 Zone C as part of routine maintenance.

When?
Tuesday 13 July 20:00 - Wednesday 14 July 02:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as each set of devices are upgraded.

Change Reference Number: 35581
Jun 29, 16:34 BST
Jul 13, 2021
Completed - The scheduled maintenance has been completed.
Jul 13, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 20:00 BST
Scheduled -

Where?
Region 8 Zone 11 (EE1 & EC1)

What?
UKCloud will be performing firmware upgrades as part of routine maintenance.

When?
Wednesday 14 July 20:00 - Wednesday 14 July 23:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as each device is upgraded.

Change Reference Number: 35492
Jun 24, 16:08 BST