Update - We are continuing to investigate this issue.
Nov 23, 2022 - 08:30 GMT
Investigating - We are aware of a problem affecting Anti-Virus as a Service.

This incident is under investigation and updates will be provided when available.

If you believe your service has been affected, please contact Cloud Support.

Oct 26, 2022 - 15:36 BST
Update - We are continuing to monitor for any further issues.
Nov 22, 2022 - 09:20 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 2022 - 09:19 GMT
Update - We are continuing to investigate this issue.
Nov 22, 2022 - 08:41 GMT
Investigating - We are aware of a problem in Region 6 Zone 21

This incident is under investigation and updates will be provided when available.

If you believe your service has been affected, please contact Cloud Support.

Nov 22, 2022 - 08:38 GMT

About This Site

Welcome to the UKCloud Service Status page. This page enables you to monitor the availability and overall health of our platforms.

If you need help finding Region and Zone information, see here: https://docs.ukcloud.com/articles/other/other-ref-services-by-region.html

If you're having issues that aren't reflected here please contact us through https://portal.ukcloud.com.

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Heightened Cyber Threat

UKCloud continues to monitor the ongoing situation, following Russia’s invasion of Ukraine. As part of this there have been several reports of increased levels of malicious cyber activity, so we wanted to share with our customers any insight we have related to the ongoing situation. This includes what we are hearing and seeing on our platform and in our partner ecosystem alongside the proactive steps we recommend you take to remain vigilant.

Whilst the level of threat has been heightened, it’s important to note that there has been no new identified cyber vulnerability at this time. In addition we are not currently seeing an increase in malicious activity against our customers, that said we must not become complacent with the most common method of compromise still likely to be:

• User execution of malicious files through sophisticated targeted e-mail (phishing attacks).
• Targeted DDoS
• Exploitation of specific known CVE’s

We highly recommend that customers check the security posture of their applications to ensure that common preventive measures are up to date. This includes the deployment of the appropriate patches with any updates being applied, it is also important to ensure all staff are informed and are more alert to phishing attacks with access lists being reviewed. For further information follow the guidance provided by NCSC Actions to take when the cyber threat is heightened - NCSC.GOV.UK

As a UKCloud customer you benefit from UKCloud’s platform which was designed to continue to operating in exactly these types of scenarios. The highest levels of cyber security controls and operational resilience are delivered as standard, helping to ensure a continuity of service for all our partners and customers. As a supplier of critical national infrastructure, we are regularly liaising with senior government security advisors, to provide additional assurance that our cloud platforms, cloud services and associated protective monitoring activities are operating effectively.

This is one of the many activities carried out to ensure that the capabilities of UKCloud are operating as normal with continued operational resilience and assurance.

Including:
• 24/7 protective monitoring to detect suspicious activity and threats operated by our security operations centre
• DDoS protection of our internet service included as standard
• Ability to operate in our air gapped Elevated OFFICIAL security domain

For those customers concerned about hardening your security posture further, please get in contact with your service delivery manager who can talk to you about our security operations service or tailored DDoS protection.

UKCloud Portal Operational
Assured Operational
Elevated Operational
Single Sign-On Operational
My Calls - Assured Operational
My Calls - Elevated Operational
Connectivity Operational
Internet Operational
PSN-A Operational
PSN-P Operational
HSCN Operational
Janet Operational
RLI Operational
Cross Domain Guard Operational
CrownConnect Operational
HybridConnect Operational
Dedicated L3 VPN Operational
Cloud Enablement Operational
CloudConnect Operational
UKCloud for VMware - Assured Operational
Region 1 - Zone 1 (AF1) Operational
Region 1 - Zone 1 (AF2) Operational
Region 1 - Zone 1 (AF3) Operational
Region 1 - Zone 1 (AF4) Operational
Region 1 & 2 - Zone 1 & 2 (AE1) Operational
Region 2 - Zone 2 (AC1) Operational
Region 2 - Zone 2 (AC2) Operational
Region 2 - Zone 2 (AC3) Operational
Region 2 - Zone 2 (AC4) Operational
Region 5 - Zone B Operational
Region 6 - Zone F Operational
Region 13 - Zone 2D Operational
Region 14 - Zone 2E Operational
UKCloud for VMware - Elevated Operational
Region 5 - Zone D Operational
Region 6 - Zone 12 Operational
Region 7 - Zone 10 (EF1) Operational
Region 7 & 8 - Zone 10 &11 (EE1) Operational
Region 8 - Zone 11 (EC1) Operational
Cross Domain Security Zone Operational
CDSZ Region 7 Operational
CDSZ Region 8 Operational
Secure Remote Access Operational
Farnborough Operational
Corsham Operational
Zerto Journaling Protection and Disaster Recovery - Assured Operational
Farnborough Operational
Corsham Operational
Zerto Journaling Protection and Disaster Recovery - Elevated Operational
Farnborough Operational
Corsham Operational
UKCloud for Oracle Software Operational
Region 6 - Zone 1A Operational
Private Cloud Operational
Region 4 - Zone 18 Operational
Region 5 - Zone 30 Operational
Region 6 - Zone 31 Operational
UKCloud for OpenStack - Assured Operational
Region 5 - Zone 26 Operational
Region 6 - Zone 21 Operational
TrilioVault Self-Service Backup and Restoration - Region 5 - Zone 26 Operational
TrilioVault Self-Service Backup and Restoration - Region 6 - Zone 21 Operational
Hystax Acura Workload Migration - Region 5 - Zone 26 Operational
UKCloud for Red Hat OpenShift - Assured Operational
Region 5 - Zone 26 Operational
Region 6 - Zone 21 Operational
UKCloud for Microsoft Azure - Assured Operational
Region 6 - Zone 2A Operational
Cloud Storage - Assured Operational
Farnborough Operational
Corsham Operational
Cloud Storage - Elevated Operational
Farnborough Operational
Corsham Operational
Email and Collaboration Operational
Internet Facing Operational
Migration to the Cloud Operational
VMware Snapshot Protection - Assured Operational
Region 1 - Farnborough Operational
Region 2 - Corsham Operational
Region 5 - Corsham Operational
Region 6 - Farnborough Operational
Region 13 - Farnborough Operational
Region 14 - Corsham Operational
VMware Snapshot Protection - Elevated Operational
Region 5 - Corsham Operational
Region 6 - Farnborough Operational
Region 7 - Farnborough Operational
Region 8 - Corsham Operational
UKCloud Shared Services Operational
Red Hat Update Infrastructure - Assured Operational
Red Hat Update Infrastructure - Elevated Operational
Windows Server Update Services - Assured Operational
Windows Server Update Services - Elevated Operational
UKCloud NTP Operational
UKCloud Third Party Remote Access Operational
Managed IT Operations Degraded Performance
Managed Monitoring as a Service Operational
Anti-Virus as a Service Degraded Performance
Patching as a Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 30, 2022
Completed - The scheduled maintenance has been completed.
Nov 30, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 10:00 GMT
Scheduled -

Where?
Region 13 Zone 2D

What?
UKCloud will be performing essential maintenance on the Zerto platform

When?
Wednesday 30 November 10:00 - Wednesday 30 November 12:00

Impact to customer?
Customers of our Disaster Recovery (DRaaS) service and Journal Protection services will be unable to manage virtual protection groups (VPGs) or perform Test failovers during the maintenance period
Data replication will be paused for approximately 5 minutes but will resynchronise on completion of the maintenance.

Change Reference Number: 43410

Nov 23, 16:39 GMT
Nov 29, 2022

No incidents reported.

Nov 28, 2022
Completed - The scheduled maintenance has been completed.
Nov 28, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 20:00 GMT
Scheduled -

Where?
Regions 2, 5, 14

What?
UKCloud will be performing firmware upgrades to devices supporting UKCloud Internet Cloud Enablement service as part of routine maintenance.

When?
Monday 28 November 20:00 - Monday 28 November 23:00

Impact to customer?
There will be a loss of service of up to 10 minutes while each device is upgraded. Customers will be unable to access their devices within the Cloud Enablement service during this time.

Change Reference Number: 43124

Nov 10, 17:07 GMT
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022
Completed - The scheduled maintenance has been completed.
Nov 24, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 20:00 GMT
Scheduled -

Where?
Regions 1, 6, 13

What?
UKCloud will be performing firmware upgrades to devices supporting UKCloud Internet Cloud Enablement service as part of routine maintenance.

When?
Thursday 24 November 20:00 - Thursday 24 November 23:00

Impact to customer?
There will be a loss of service of up to 10 minutes while each device is upgraded. Customers will be unable to access their devices within the Cloud Enablement service during this time.

Change Reference Number: 43087

Nov 10, 17:13 GMT
Nov 23, 2022
Completed - The scheduled maintenance has been completed.
Nov 23, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 20:02 GMT
Scheduled -

Where?
Region 2 Zone 2 (AC4)

What?
UKCloud will be carrying out certificate replacement work.

When?
Tuesday 22 November 20:00 – Tuesday 22 November 23:59

Impact to customer?
Control plane for accessing the Virtual Machines will be unavailable for the duration of the maintenance window. VMs which are already running will continue to function and run normally as before.

Snapshot Protection restore facility and Journal Protection services will also be unavailable during the outage period. For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.

Change Reference Number: 43334

Nov 16, 16:39 GMT
Nov 22, 2022
Resolved - This incident has been resolved.
Nov 22, 19:15 GMT
Monitoring - The service has now been restored and we are monitoring the results.
Nov 22, 15:19 GMT
Investigating - We are aware of a problem in Assured and Elevated with mycalls.
Customers will experience the inability to log new incidents
This is under investigation and updates will be provided when available.

Nov 22, 14:52 GMT
Nov 21, 2022
Completed - The scheduled maintenance has been completed.
Nov 21, 23:59 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 20:00 GMT
Scheduled -

Where?
Region 1 Zone 1 (AF4)

What?
UKCloud will be carrying out certificate replacement work.

When?
Monday 21 November 20:00 – Monday 21 November 23:59

Impact to customer?
Control plane for accessing the Virtual Machines will be unavailable for the duration of the maintenance window. VMs which are already running will continue to function and run normally as before.

Snapshot Protection restore facility and Journal Protection services will also be unavailable during the outage period. For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.

Change Reference Number: 43333

Nov 16, 16:33 GMT
Resolved - This incident has been resolved.
Nov 21, 16:02 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 18:50 GMT
Investigating - We are currently investigating a further issue relating to this. An update will be provided as soon as possible
Nov 20, 15:47 GMT
Monitoring - We have identified the problem and taken actions to resolve it. We are currently monitoring for any further issues.
Nov 20, 14:53 GMT
Update - We are continuing to investigate this issue.
Nov 20, 10:37 GMT
Investigating - We are aware of a problem in Region 7 Zone 10.

This incident is under investigation and updates will be provided when available.

If you believe your service has been affected, please contact Cloud Support.

Nov 20, 10:30 GMT
Nov 20, 2022
Nov 19, 2022
Completed - The scheduled maintenance has been completed.
Nov 19, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:00 GMT
Scheduled -

Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Friday 18 November 23:00 - Saturday 19 November 06:00

Impact to customer?
Customers will experience brief packet loss while traffic converges during the 3rd party maintenance window

Change Reference Number: 47526

Nov 17, 15:13 GMT
Nov 18, 2022
Nov 17, 2022

No incidents reported.

Nov 16, 2022

No incidents reported.