In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 08:30 BST
Scheduled -

Where?
Region 1 Zone (AF-1)

What?
UKCloud will be upgrading the Journaling Protection Service.

When?
Region 1 Zone 1 (AF1): Friday 25 September 08:30 - 18:00

Impact to customer?
The journaling protection service control plane will be unavailable for the duration of the change. Protected VMs will not be impacted.

Change reference numbers: 29176
Update - Performance has remained stable following the implementation of the temporary workaround. We continue to work closely with our vendors to identify a permanent fix.

Further updates will be provided when available.
Sep 24, 15:55 BST
Monitoring - We have implemented a temporary workaround to restore service. Our engineers continue to work closely with our vendors to identify a permanent fix, and monitor the performance of the service.

Further updates will be provided when available.
Sep 23, 14:21 BST
Update - Investigations have found similar performance degradation for Cloud Storage - Elevated, Corsham.
Customers using replicated buckets may wish to redirect their service to Elevated Farnborough.

Further updates will be provided when available.
Sep 23, 11:51 BST
Update - Our vendor has been engaged to assist investigation. Customers using replicated buckets may wish to redirect their service to Assured Farnborough.

Further updates will be provided when available.
Sep 23, 11:02 BST
Investigating - We are aware of degraded performance affecting Cloud Storage - Assured, Corsham.

This incident is under investigation and updates will be provided when available.

If you believe your service has been affected, please contact Cloud Support.
Sep 23, 10:06 BST
Update - We are continuing to investigate this issue.
Sep 18, 20:47 BST
Investigating - We are aware of a problem affecting Disaster Recovery as a Service.


Customers may experience failures when updating VPGs and performing failovers.

This incident is under investigation and updates will be provided when available.


If you believe your service has been affected, please contact Cloud Support. UKCloud engineers will support affected customers on an individual basis with a manual workaround.
Sep 11, 19:00 BST

About This Site

Welcome to the UKCloud Service Status page. This page enables you to monitor the availability and overall health of our platforms.

If you need help finding Region and Zone information, see here: https://docs.ukcloud.com/articles/other/other-ref-services-by-region.html

If you're having issues that aren't reflected here please contact us through https://portal.ukcloud.com.

=================================================================================================

Planned Maintenance – Farnborough Datacentre Cody Park A101 DR6: Fixed Wire Testing – 31 October 2020 – “B” Stream



What?
ARK out Datacentre supplier will be performing further electrical work to meet regulatory requirements. The maintenance will require power feeds to be sequentially shutdown to allow for verification. The change is isolated to a single datacentre located in Farnborough.

When?
Saturday 31 October 03:00 – Sunday 1 November 23:59 – “B” Stream

Impact to customer?
During the testing, power will be disabled to one of the supplies resulting in a loss of redundancy. We do not anticipate any outages, but customers may want to make additional arrangements in the event of any problems.

Additional Information:
We conduct a periodic review of all infrastructure within the Data Centre and a summary is as follows:

1. Within the suite, all devices are powered by both “A” and “B” feeds, or are connected to an Automated Transfer Switch (“ATS) that will maintain power during the loss of one feed.
2. Where a UKCloud device has only one power supply, it will be one of a pair (as a minimum) designed for resilience.
3. For customers utilising our Cloud Enablement service, the single socket is protected by an ATS.
4. When running on one stream, the redundant UPS array is capable of supporting our entire infrastructure for four hours, without generator backup.
5. At loss of grid power, the redundant (dual) generator infrastructure is configured to automatically turn on, and will be brought on-line within eight seconds of the power loss. These generators supply through the UPS infrastructure to maintain clean and stable power and are tested monthly.
6. We have taken every precaution possible and are ensuring that ARK and their contractors have the spare parts available should they identify a fault.

Change reference number: CRQ789845

=================================================================================================

UKCloud Portal Operational
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99.98 % uptime
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Single Sign-On Operational
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My Calls - Assured Operational
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My Calls - Elevated Operational
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Connectivity Operational
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Internet Operational
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PSN-A Operational
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HSCN Operational
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Janet Operational
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RLI Operational
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Region 1 - Zone 1 (AF2) Operational
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100.0 % uptime
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Region 1 - Zone 1 (AF3) Operational
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100.0 % uptime
Today
Region 1 - Zone 1 (AF4) Operational
90 days ago
100.0 % uptime
Today
Region 1 & 2 - Zone 1 & 2 (AE1) Operational
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100.0 % uptime
Today
Region 2 - Zone 2 (AC1) Operational
90 days ago
100.0 % uptime
Today
Region 2 - Zone 2 (AC2) Operational
90 days ago
100.0 % uptime
Today
Region 2 - Zone 2 (AC3) Operational
90 days ago
100.0 % uptime
Today
Region 2 - Zone 2 (AC4) Operational
90 days ago
100.0 % uptime
Today
Region 5 - Zone B Operational
90 days ago
100.0 % uptime
Today
Region 6 - Zone F Operational
90 days ago
99.94 % uptime
Today
UKCloud for VMware - Elevated Operational
90 days ago
100.0 % uptime
Today
Region 5 - Zone D Operational
90 days ago
100.0 % uptime
Today
Region 6 - Zone 12 Operational
90 days ago
100.0 % uptime
Today
Region 7 - Zone 10 (EF1) Operational
90 days ago
100.0 % uptime
Today
Region 7 & 8 - Zone 10 &11 (EE1) Operational
90 days ago
100.0 % uptime
Today
Region 8 - Zone 11 (EC1) Operational
90 days ago
100.0 % uptime
Today
UKCloud for VMware - CDSZ Operational
90 days ago
99.85 % uptime
Today
CDSZ Region 7 Operational
90 days ago
100.0 % uptime
Today
CDSZ Region 8 Operational
90 days ago
99.7 % uptime
Today
Secure Remote Access Operational
90 days ago
100.0 % uptime
Today
Farnborough Operational
90 days ago
100.0 % uptime
Today
Corsham Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service - Assured Under Maintenance
90 days ago
100.0 % uptime
Today
Farnborough Under Maintenance
90 days ago
100.0 % uptime
Today
Corsham Under Maintenance
90 days ago
100.0 % uptime
Today
Disaster Recovery as a Service - Elevated Operational
90 days ago
100.0 % uptime
Today
Farnborough Operational
90 days ago
100.0 % uptime
Today
Corsham Operational
90 days ago
100.0 % uptime
Today
UKCloud for Oracle Software Operational
90 days ago
100.0 % uptime
Today
Region 6 - Zone 1A Operational
90 days ago
100.0 % uptime
Today
High Performance Compute Operational
90 days ago
100.0 % uptime
Today
Region 4 - Zone 3 Operational
90 days ago
100.0 % uptime
Today
Region 4 - Zone 9 Operational
90 days ago
100.0 % uptime
Today
Private Cloud Operational
90 days ago
100.0 % uptime
Today
Region 4 - Zone 18 Operational
90 days ago
100.0 % uptime
Today
UKCloud for OpenStack/OpenShift - Assured Operational
90 days ago
99.99 % uptime
Today
Region 5 - Zone C Operational
90 days ago
99.98 % uptime
Today
Region 5 - Zone 26 Operational
90 days ago
99.98 % uptime
Today
Region 6 - Zone 21 Operational
90 days ago
100.0 % uptime
Today
TrilioVault - Region 6 - Zone 21 Operational
90 days ago
100.0 % uptime
Today
Hystax - Region 5 - Zone 26 Operational
90 days ago
100.0 % uptime
Today
TrilioVault - Region 5 - Zone 26 Operational
90 days ago
100.0 % uptime
Today
UKCloud for Microsoft Azure - Assured Operational
90 days ago
100.0 % uptime
Today
Region 6 - Zone 22 Operational
90 days ago
100.0 % uptime
Today
Region 6 - Zone 2A Operational
90 days ago
100.0 % uptime
Today
Cloud Storage - Assured Operational
90 days ago
100.0 % uptime
Today
Farnborough Operational
90 days ago
100.0 % uptime
Today
Corsham Operational
90 days ago
100.0 % uptime
Today
Cloud Storage - Elevated Degraded Performance
90 days ago
100.0 % uptime
Today
Farnborough Operational
90 days ago
100.0 % uptime
Today
Corsham Degraded Performance
90 days ago
100.0 % uptime
Today
Email and Collaboration Operational
90 days ago
100.0 % uptime
Today
Internet Facing Operational
90 days ago
100.0 % uptime
Today
PSN-A Operational
90 days ago
100.0 % uptime
Today
PSN-P Operational
90 days ago
100.0 % uptime
Today
Migration to the Cloud Operational
90 days ago
100.0 % uptime
Today
Snapshot Protection - Assured Operational
Region 1 - Farnborough Operational
Region 2 - Corsham Operational
Region 5 - Corsham Operational
Region 6 - Farnborough Operational
Snapshot Protection - Elevated Operational
Region 5 - Corsham Operational
Region 6 - Farnborough Operational
Region 7 - Farnborough Operational
Region 8 - Corsham Operational
UKCloud Shared Services Operational
90 days ago
100.0 % uptime
Today
Red Hat Update Infrastructure - Assured Operational
90 days ago
100.0 % uptime
Today
Red Hat Update Infrastructure - Elevated Operational