All Systems Operational

About This Site

Welcome to the UKCloud Service Status page. This page enables you to monitor the availability and overall health of our platforms.

If you need help finding Region and Zone information, see here: https://docs.ukcloud.com/articles/other/other-ref-services-by-region.html

If you're having issues that aren't reflected here please contact us through https://portal.ukcloud.com.

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Maintenance - UKCloud for VMware, Elevated & Assured

Where?
Region 1 Zone 1 (AF4), (AE1)
Region 2 Zone 2 (AC4), (AE1)
Region 6 Zone 1A
Region 4 Zone 3, 9, 18
Region 5 Zone B
Region 6 Zone F
Region 5 Zone D
Region 6 Zone 12
Region 7 Zone 10 (EC1), (EE1), (CDS)
Region 8 Zone 11 (EC1), (EE1), (CDS)

What?
VCSA Distributed Switch upgrade

When?
Region 1 Zone 1(AF4) - Thursday 27 January 19:00 - Thursday 27 January 22:00
Region 2 Zone 2(AC4) - Thursday 27 January 19:00 - Thursday 27 January 22:00
Region 6 Zone 1A - Friday 28 January 19:00 - Friday 28 January 22:00
Region 4 Zone 3/ 9/18 - Saturday 29 January 19:00 - Saturday 29 January 22:00
Region 1/2 Zone 1/2 (AE1) - Sunday 30 January 19:00 - Sunday 30 January 22:00
Region 5 Zone B - Monday 31 January 19:00 - Monday 31 January 22:00
Region 6 Zone F - Wednesday 02 February 19:00 - Wednesday 02 February 22:00
Region 5 Zone D - Thursday 03 February 19:00 - Thursday 03 February 22:00
Region 6 Zone 12 - Tuesday 08 February 19:00 - Tuesday 08 February 22:00
Region 7/8 Zone 10/11 (EC1), (EE1), (CDS) - Sunday 13 February 19:00 - Sunday 13 February 22:00

Impact to customer?
The Control plane will be unavailable for very short periods during the maintenance windows specified above. If you are unable to connect to Cloud Director during the change window, please try again after 15 minutes.

Change Reference Number: 38845, 38846, 38847, 38844, 38841, 38843, 38848, 38850, 38851, 38852

UKCloud Portal Operational
Assured Operational
Elevated Operational
Single Sign-On Operational
My Calls - Assured Operational
My Calls - Elevated Operational
Connectivity Operational
Internet Operational
PSN-A Operational
PSN-P Operational
HSCN Operational
Janet Operational
RLI Operational
Cross Domain Guard Operational
CrownConnect Operational
HybridConnect Operational
Dedicated L3 VPN Operational
Cloud Enablement Operational
CloudConnect Operational
UKCloud for VMware - Assured Operational
Region 1 - Zone 1 (AF1) Operational
Region 1 - Zone 1 (AF2) Operational
Region 1 - Zone 1 (AF3) Operational
Region 1 - Zone 1 (AF4) Operational
Region 1 & 2 - Zone 1 & 2 (AE1) Operational
Region 2 - Zone 2 (AC1) Operational
Region 2 - Zone 2 (AC2) Operational
Region 2 - Zone 2 (AC3) Operational
Region 2 - Zone 2 (AC4) Operational
Region 5 - Zone B Operational
Region 6 - Zone F Operational
Region 13 - Zone 2D Operational
Region 14 - Zone 2E Operational
UKCloud for VMware - Elevated Operational
Region 5 - Zone D Operational
Region 6 - Zone 12 Operational
Region 7 - Zone 10 (EF1) Operational
Region 7 & 8 - Zone 10 &11 (EE1) Operational
Region 8 - Zone 11 (EC1) Operational
Cross Domain Security Zone Operational
CDSZ Region 7 Operational
CDSZ Region 8 Operational
Secure Remote Access Operational
Farnborough Operational
Corsham Operational
Zerto Journaling Protection and Disaster Recovery - Assured Operational
Farnborough Operational
Corsham Operational
Zerto Journaling Protection and Disaster Recovery - Elevated Operational
Farnborough Operational
Corsham Operational
UKCloud for Oracle Software Operational
Region 6 - Zone 1A Operational
High Performance Compute Operational
Region 4 - Zone 3 Operational
Region 4 - Zone 9 Operational
Private Cloud Operational
Region 4 - Zone 18 Operational
Region 5 - Zone 30 Operational
Region 6 - Zone 31 Operational
UKCloud for OpenStack - Assured Operational
Region 5 - Zone C - End of Life Operational
Region 5 - Zone 26 Operational
Region 6 - Zone 21 Operational
TrilioVault Self-Service Backup and Restoration - Region 5 - Zone 26 Operational
TrilioVault Self-Service Backup and Restoration - Region 6 - Zone 21 Operational
Hystax Acura Workload Migration - Region 5 - Zone 26 Operational
UKCloud for Red Hat OpenShift - Assured Operational
Region 5 - Zone C Operational
Region 5 - Zone 26 Operational
Region 6 - Zone 21 Operational
UKCloud for Microsoft Azure - Assured Operational
Region 6 - Zone 22 Operational
Region 6 - Zone 2A Operational
Cloud Storage - Assured Operational
Farnborough Operational
Corsham Operational
Cloud Storage - Elevated Operational
Farnborough Operational
Corsham Operational
Email and Collaboration Operational
Internet Facing Operational
PSN-A Operational
PSN-P Operational
Migration to the Cloud Operational
VMware Snapshot Protection - Assured Operational
Region 1 - Farnborough Operational
Region 2 - Corsham Operational
Region 5 - Corsham Operational
Region 6 - Farnborough Operational
Region 13 - Farnborough Operational
Region 14 - Corsham Operational
VMware Snapshot Protection - Elevated Operational
Region 5 - Corsham Operational
Region 6 - Farnborough Operational
Region 7 - Farnborough Operational
Region 8 - Corsham Operational
UKCloud Shared Services Operational
Red Hat Update Infrastructure - Assured Operational
Red Hat Update Infrastructure - Elevated Operational
Windows Server Update Services - Assured Operational
Windows Server Update Services - Elevated Operational
UKCloud NTP Operational
UKCloud Third Party Remote Access Operational
Managed IT Operations Operational
Managed Monitoring as a Service Operational
Anti-Virus as a Service Operational
Patching as a Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance


Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Monday 24 January 19:00 - Tuesday 25 January 07:00

Impact to customer?
Customers may experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change reference number
GIN-CHG0041576
Posted on Dec 8, 19:52 GMT


Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Monday 24 January 22:00 - Tuesday 25 January 05:00

Impact to customer?
Customers may experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change reference number
TT6405907
Posted on Jan 6, 16:58 GMT


Where?
Assured Regions 1, 2, 4, 5, 6, 13 & 14

What?
Third party maintenance affecting UKCloud HSCN connectivity

When?
Wednesday 26 January 00:00 - Wednesday 26 January 08:00

Impact to customer?
HSCN users may experience some connectivity issues while our third-party carries out network maintenance during this window.

Change reference number: CM492442
Posted on Jan 19, 14:51 GMT
Maintenance - UKCloud for VMware, Elevated Jan 26, 20:00 - Jan 27, 02:00 GMT


Where?
Region 7 Zone 10

What?
UKCloud will be performing upgrades on network equipment within Region 7 Zone 10 as part of routine maintenance.

When?
Wednesday 26 January 20:00 - Thursday 27 January 02:00

Impact to customer?
During the maintenance window customers will experience multiple losses of connectivity for approximately one minute while traffic converges on alternative devices & paths.

Change Reference Number: 38195
Posted on Jan 12, 09:34 GMT


Where?
Region 5 Zones D
Region 8 Zones 11 (EE1)
Region 7 Zones 10 (EE1)
Region 6 Zones 12

Region 6 Zones 12
Region 8 Zones 11 (EC1)
Region 7 Zones 10 (EE1), (EF1)
Region 5 Zones D

What?
UKCloud will be performing Security Hardening on the Disaster Recovery as a Service (DRaaS)

When?
Wednesday 26th January 20:00 - 23:59
Thursday 27th January 20:00 - 23:59

Impact to customer?
The DRaaS control plane will be unavailable for the duration of the change. Protected VMs will not be impacted and replication will continue to happen. However no new checkpoints will be written to the Journal History during the control plane outage.

Change Reference Number: 38501, 38645
Posted on Jan 11, 17:23 GMT


Where?
Region 1, Zone 1(AF4)
Region 2, Zone 2(AC4)
Region 5 Zone B
Region 6 Zone F
Region 13 Zone 2D
Region 14 Zone 2E

What?
UKCloud are making updates to our service for Cloud Director API IP whitelisting.

When?
Thursday 27 January 10:00 - Thursday 27 January 18:00

Impact to customer?
No Impacted expected, but if you experience any issues we advise that you check your IP whitelist settings within the UKCloud Portal, ensuring the correct source IP is listed. If you require assistance please contact the UKCloud Support team on 01252 303 300 (opt2), alternatively please contact your Service Delivery Manager who will be able to help you.

Change Reference Number: 39008
Posted on Jan 13, 16:35 GMT


Where?
Region 1 Zone 1 (AF4), (AE1)
Region 2 Zone 2 (AC4), (AE1)
Region 6 Zone 1A
Region 4 Zone 3, 9, 18
Region 5 Zone B
Region 6 Zone F
Region 5 Zone D
Region 6 Zone 12
Region 7 Zone 10 (EC1), (EE1), (CDS)
Region 8 Zone 11 (EC1), (EE1), (CDS)

What?
VCSA Distributed Switch upgrade

When?
Region 1 Zone 1(AF4) - Thursday 27 January 19:00 - Thursday 27 January 22:00
Region 2 Zone 2(AC4) - Thursday 27 January 19:00 - Thursday 27 January 22:00
Region 6 Zone 1A - Friday 28 January 19:00 - Friday 28 January 22:00
Region 4 Zone 3/ 9/18 - Saturday 29 January 19:00 - Saturday 29 January 22:00
Region 1/2 Zone 1/2 (AE1) - Sunday 30 January 19:00 - Sunday 30 January 22:00
Region 5 Zone B - Monday 31 January 19:00 - Monday 31 January 22:00
Region 6 Zone F - Wednesday 02 February 19:00 - Wednesday 02 February 22:00
Region 5 Zone D - Thursday 03 February 19:00 - Thursday 03 February 22:00
Region 6 Zone 12 - Tuesday 08 February 19:00 - Tuesday 08 February 22:00
Region 7/8 Zone 10/11 (EC1), (EE1), (CDS) - Sunday 13 February 19:00 - Sunday 13 February 22:00

Impact to customer?
The Control plane will be unavailable for very short periods during the maintenance windows specified above. If you are unable to connect to Cloud Director during the change window, please try again after 15 minutes.

Change Reference Number: 38845, 38846, 38847, 38844, 38841, 38843, 38848, 38850, 38851, 38852
Posted on Jan 6, 17:11 GMT


Where?
Region 5 Zone B
Region 6 Zone F
Region 2 Zone 2 (AC4, AC3, AC2, AC1)
Region 14 Zone 2E
Region 1 Zone 1 (AF4, AF3, AF2, AF1, AE1)

Region 6 Zone F
Region 13 Zone 2D
Region 5 Zone B
Region 1 Zone 1 (AF4, AF3, AF2, AF1, AE1)
Region 2 Zone 2 (AC4, AC3, AC2, AC1)

Region 1 Zone 1 (AF1)
Region 5 Zone B


What?
UKCloud will be performing Security Hardening on the Disaster Recovery as a Service (DRaaS)

When?
Friday 28th January 20:00 - 23:59
Monday 31st January 20:00 - 23:59
Tuesday, 1st February 20:00 - 23:59

Impact to customer?
The DRaaS control plane will be unavailable for the duration of the change. Protected VMs will not be impacted and replication will continue to happen. However no new checkpoints will be written to the Journal History during the control plane outage.

Change Reference Number: 38648, 38649, 38647
Posted on Jan 11, 17:19 GMT
Maintenance - UKCloud for VMware, Elevated Jan 31, 20:00 - Feb 1, 02:00 GMT


Where?
Region 5 Zone D

What?
UKCloud will be performing upgrades on network equipment within Region 5 Zone D as part of routine maintenance.

When?
Monday 31 January 20:00 - Tuesday 1 February 02:00

Impact to customer?
During the maintenance window customers will experience multiple losses of connectivity for approximately one minute while traffic converges on alternative devices & paths.

Change Reference Number: 38900
Posted on Jan 12, 09:38 GMT


Where?
CDSZ Region 7
CDSZ Region 8

What?
UKCloud will be performing firmware upgrades as part of routine maintenance.

When?
Thursday 3 February 20:00 – Thursday 3 February 23:59

Impact to customer?
There will be a loss of resiliency while each device is upgraded. Customers may experience a small amount of packet loss while devices fail-over.

Change Reference Number: 38899
Posted on Jan 11, 15:16 GMT


Where?
Assured, Regions 1,2,4,5,6,13,14

What?
UKCloud will be performing software upgrades on network devices connecting to the HSCN network.

When?
Wednesday 9 February 20:00 - Thursday 10 February 02:00

Impact to customer?
During the maintenance window customers will experience multiple losses of connectivity for approximately one minute while traffic converges on alternative devices.

Change Reference Number: 38982
Posted on Jan 13, 16:25 GMT
Past Incidents
Jan 22, 2022

No incidents reported today.

Jan 21, 2022
Completed - The scheduled maintenance has been completed.
Jan 21, 06:59 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 23:59 GMT
Scheduled -

Where?
Assured Regions 1,2,4,5,6,13 & 14

What?
Third party maintenance affecting UKCloud HSCN connectivity

When?
Thursday 20 January 23:59 - Friday 21 January 06:59

Impact to customer?
HSCN users will experience some connectivity issues while our third-party carries out network maintenance during this window.

Change Reference Number: 22739050
Jan 5, 17:28 GMT
Jan 20, 2022
Jan 19, 2022
Completed - The scheduled maintenance has been completed.
Jan 19, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 23:00 GMT
Scheduled -

Where?
Assured Regions 1, 2, 4, 5, 6, 13 & 14

What?
Third party maintenance affecting UKCloud HSCN connectivity

When?
Tuesday 18 January 23:00 - Wednesday 19 January 05:00

Impact to customer?
HSCN users may experience some connectivity issues while our third-party carries out network maintenance during this window.

Change reference number: CM492570
Jan 18, 15:04 GMT
Jan 18, 2022
Completed - The scheduled maintenance has been completed.
Jan 18, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 18:00 GMT
Scheduled -

Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Monday 17 January 18:00 - Tuesday 18 January 01:00

Impact to customer?
Customers may experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change reference number
TT6387589
Dec 20, 18:47 GMT
Jan 17, 2022
Jan 16, 2022

No incidents reported.

Jan 15, 2022
Completed - The scheduled maintenance has been completed.
Jan 15, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 08:00 GMT
Scheduled -

Where?
Region 6 Zone 21

What?
UKCloud will be performing a scale out for increased capacity to this service.

When?
Saturday 15 January 08:00 – Saturday 15 January 21:00

Timings for outage throughout the maintenance window
09:00 - 21:00 – Intermittent outages expected

Impact to customer?
Horizon dashboard will be unavailable for a brief amount of time when the container is restarted.
SSO login will not be possible for the duration of the change

Change Reference Number: 37793
Jan 15, 08:00 GMT
Completed - The scheduled maintenance has been completed.
Jan 15, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 20:00 GMT
Scheduled -

Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Thursday 13 January 20:00 - Saturday 15 January 06:00

Impact to customer?
Customers may experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change reference number
GIN-CHG0041716
Dec 21, 12:10 GMT
Jan 14, 2022

No incidents reported.

Jan 13, 2022
Jan 12, 2022
Resolved - This incident has been resolved.
Jan 12, 17:06 GMT
Investigating - We are aware of a problem in CDSZ Region 7.

This incident is under investigation and updates will be provided when available.

Customers may find they are unable to manage their VMs.

If you believe your service has been affected, please contact Cloud Support.
Jan 12, 14:15 GMT
Jan 11, 2022
Completed - The scheduled maintenance has been completed.
Jan 11, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 18:01 GMT
Scheduled -

Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Monday 10 January 18:00 - Tuesday 11 January 06:00

Impact to customer?
Customers may experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change reference number
GIN-CHG0041758
Dec 21, 17:30 GMT
Jan 10, 2022
Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.