Service Status

Service Status

Some systems are experiencing issues

About This Site

Welcome to the UKCloud status page. This page enables you to monitor the availability and overall health of our platforms.

If you need help finding the Region and Zone information, see here: UKCloud services by zone

If you're having issues that aren't reflected here please contact us through https://portal.ukcloud.com


Maintenance
Planned Maintenance - UKCloud For VMware (ELEVATED/ASSURED) Region 1,2,7,8, (19 February - 26 March) - UPDATE

What?

UKCloud will be performing upgrades of vCenter and NSX. These upgrades bring the following benefits:

When?

Thursday 7 March 20:00 - 01:00 8 March (REGION 8 ZONE 11-EC1) - NSX - (COMPLETED)

Monday 11 March 20:00 - 01:00 12 March (REGION 7 ZONE 10-CDS) - vCenter - (COMPLETED)

Tuesday 12 March 20:00 - 01:00 13 March (REGION 7 ZONE 10-CDS) - NSX - (COMPLETED)

Tuesday 12 March 20:00 - 01:00 13 March (REGION 7 ZONE 10-EF1) - vCenter - (COMPLETED)

Thursday 14 March 20:00 - 01:00 15 March (REGION 1 ZONE 1-AF1) - NSX - (COMPLETED)

Monday 18 March 20:00 - 01:00 19 March (REGION 7 ZONE 10-EF1) - NSX - (COMPLETED)

Monday 18 March 20:00 - 01:00 19 March (REGION 2 ZONE 2-AC4) - vCenter - (COMPLETED)

Tuesday 19 March 20:00 - 01:00 20 March (REGION 2 ZONE AC1) - NSX - (COMPLETED)

Wednesday 20 March 20:00 - 01:00 21 March (REGION 2 ZONE 2-AC2) - NSX - (COMPLETED)

Thursday 21 March 20:00 - 01:00 22 March (REGION 2 ZONE 2- AC3) - NSX - (COMPLETED

Thursday 21 March 20:00 - 01:00 22 March (REGION 2 ZONE 2-AC4 - NSX - (COMPLETED)

Saturday 23 March 18:00 - 01:00 24 March (REGION 1 ZONE 1-AF4) - NSX - (COMPLETED)

Sunday 24 March 09:00 - 20:00 (REGION 1 ZONE 1-AF2) - vCenter - (COMPLETED)

Sunday 24 March 10:00 - 20:00 (REGION 8 ZONE 11-CDS) - vCenter - (COMPLETED)

Monday 25 March 20:00 - 01:00 26 March (REGION 1 ZONE 1-AF2) - NSX

Impact to Customers?

During the maintenance period, access to vCloud Director will be unavailable, limiting your ability to manage your Virtual machines. Virtual machines which are powered on will continue to run. Snapshot Protection services (both backup and restore facility) will be unavailable during the maintenance period. For virtual machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of maintenance window.

Change Reference Number: 1006987, 1012064, 1012100, 1012098, 1012118, 1012110, 1012161, 1007023, 1007030, 1012160, 1012162, 1007058, 1007059, 1007060, 1007063, 1007061, 1007062, 1012277, 1007106, 1007090, 1012323, 1012321, 1012322, 1012319,1012315, 1012425, 1012406, 1012405, 1007163*

Planned Maintenance - Elastic Cloud Storage, (ASSURED & ELEVATED) (19 & 26 March)

What?

UKCloud will be performing planned maintenance on the primary load balancers for Elastic Cloud Storage

When?

Tuesday 19 March 06:00 – 07:00 - ASSURED - (POSTPONED)

Tuesday 26 March 06:00 – 07:00 - ELEVATED

Impact to customer?

During the maintenance we will be failing each primary load balancer over so that the secondary is the active member of the pair. During the failover customers may experience a brief loss of connection, but this interruption will be brief, less than 10 seconds. The following incoming networks will be affected:

Internet PSN-P PSN-A HSCN

Change reference number: 1012307,1012308, 1007156, 1007157

Planned Maintenance - UKCloud For OpenStack (ASSURED) Region 6 Zone 21, (18 - 29 March) - UPDATE

What?

UKCloud will be performing upgrades and rolling reboots of OpenStack Compute hosts

When?

Monday 18 March 08:00 - Friday 29 March 23:59 - (EXTENDED TO 29 MARCH)

Impact to customer?

During the maintenance there will be live migration events taking place, during this time instances may be slow to respond and may experience performance degradation.

Change reference number: 1012440, 1012442, 1012443

Preventative Maintenance - Cloud Storage, Corsham (ELEVATED) - Region 5 - (30 March)

What?

UKCloud will be applying patches and fixes to improve performance.

When?

Saturday 30 March 09:00 - 10:00

Impact to customer?

Customer applications will reconnect to other nodes in the ECS cluster automatically but customers may see short bursts of connection errors. No downtime expected.

Change reference number: 1007261

Planned Maintenance - Network Maintenance – (ASSURED), Region 6 – (2 April)

What?

UKCloud will be performing upgrades to region 6 network equipment.

When?

Tuesday 2 April 18:30 - 23:59

Impact to customer?

No impact anticipated but customers may experience minor packet loss during the upgrades.

Timings for packet loss throughout the maintenance window:

18:30 - leaf-103 port disable and first upgrade – (REGION 6 POD F)

19:15 - leaf-103 second reload and port enable - (REGION 6 POD F)

19:30 - leaf-104 port disable and first upgrade - (REGION 6 POD F)

20:15 - leaf-104 second reload and port enable - (REGION 6 POD F)

20:30 - leaf-106 port disable and first upgrade - (No impact anticipated)

21:00 - leaf-106 second reload and port enable - (No impact anticipated)

Change reference number: 1007208

UKCloud For VMware (ELEVATED) Region 6 Zone 12 & Region 7 Zone 10-CDS & Region 8 Zone 11-CDS, (Between 5 February & 9 April) - UPDATE

What?

UKCloud will be performing upgrades of host Firmware.

When?

Tuesday 5 February 10:00 - Friday 1 March 18:00 - (REGION 6 ZONE 12) - (EXTENDED TO 11 MARCH 18:00) - COMPLETED

Monday 18 March 10:00 - Tuesday 2 April 18:00 - (REGION 7 ZONE 10-CDS) - (IN PROGRESS)

Monday 1 April 10:00 - Tuesday 9 April 18:00 - (REGION 8 ZONE 11-CDS) - (RESCHEDULED TO 1 APRIL)

Impact to Customers?

During maintenance there will be vMotion events taking place to evacuate host(s). VMs with large memory allocation may notice degraded performance for a brief period of time whilst the VM is moving to another host.

Change Reference Number: 1006966,1007177, 1007089

Current Incident

25th March 2019

Platform Incident - UKCloud For Vmware - Region 5 Zone B - 25th March 2019

We are aware of a host failure in this region. Customers may find their VM's have been restarted.

We are currently investigating the cause of this.

If you believe your service has been affected, please contact UKCloud Support.

Past Incidents

25th March 2019

Platform Incident - UKCloud For Vmware - Region 5 Zone B - 25th March 2019

We are aware of a host failure in this region. Customers may find their VM's have been restarted.

We are currently investigating the cause of this.

If you believe your service has been affected, please contact UKCloud Support.

24th March 2019

Potential degradation - Phone services

We are aware of a potential issue impacting phone services

This is currently being investigated. To report an incident or to log a request please log a support ticket on the Portal.

23rd March 2019

No incidents reported

22nd March 2019

Incident - OpenStack Region 6 Zone 21, 22 March 2019

We are aware of a potential issue impacting Region 6 Zone 21 where new Instances can not be connected to newly created networks.

This is currently being investigated and we will provide an update as soon as possible.

Platform Incident - Email and Collaboration,PSN-A and PSN-P, 22 March 2019

We are aware of a potential issue impacting emails and collaboration on the PSN-A and PSN-P network.

This is currently being investigated and we will provide an update as soon as possible.

21st March 2019

No incidents reported

20th March 2019

Platform Incident - UKCloud for VMware, Region 8 Zone 11 EC1, 20/03/19

We have observed a host failure in Region 8 Zone 11 EC1.

Customers may find their VMs have restarted.

If you believe your service has been affected, please contact Cloud Support.

19th March 2019

No incidents reported