In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 00:01 BST
Sep 3, 00:01 BST
Scheduled -
Where?
UKCloud Shared Services
What?
Over the coming months, UKCloud will be performing Service Improvement upgrades to the UKCloud Shared Services Infrastructure.
When?
NTP – Available now – Please refer to the Knowledge Centre article below for details
KMS – Cutover will be on Tuesday 30th November at 11AM
WSUS – Cutover will be on Tuesday 30th November at 11AM
Impact to customer?
None, providing the recommendations below are followed.
Actions Required:
Prior to the completion of the upgrades, customers will be required to add additional IP addresses and ports into their Edge Service Gateways to ensure they have access to the new infrastructure ready for the service cut-over. Details can be found in the links below for each service.
Following the completion of the DNS cut-over for WSUS (Tuesday 30th November at 11AM), you will need to append the SSL port to the WSUS FQDNs in use by pointing your client machines to
https://wsus.frn.ukcloud.com:8531 or https://wsus.cor.ukcloud.com:8531 as appropriate.
The UKCloud Knowledge Centre articles have been updated to help facilitate the transition to the new infrastructure. They can be referenced here:
WSUS – https://docs.ukcloud.com/articles/shared/shared-how-connect-windows-update.html
NTP – https://docs.ukcloud.com/articles/shared/shared-ref-network-time-server.html
KMS - https://docs.ukcloud.com/articles/shared/shared-how-setup-kms.html
Change Reference Number: VMW_NOV001
Where?
UKCloud Shared Services
What?
Over the coming months, UKCloud will be performing Service Improvement upgrades to the UKCloud Shared Services Infrastructure.
When?
NTP – Available now – Please refer to the Knowledge Centre article below for details
KMS – Cutover will be on Tuesday 30th November at 11AM
WSUS – Cutover will be on Tuesday 30th November at 11AM
Impact to customer?
None, providing the recommendations below are followed.
Actions Required:
Prior to the completion of the upgrades, customers will be required to add additional IP addresses and ports into their Edge Service Gateways to ensure they have access to the new infrastructure ready for the service cut-over. Details can be found in the links below for each service.
Following the completion of the DNS cut-over for WSUS (Tuesday 30th November at 11AM), you will need to append the SSL port to the WSUS FQDNs in use by pointing your client machines to
https://wsus.frn.ukcloud.com:8531 or https://wsus.cor.ukcloud.com:8531 as appropriate.
The UKCloud Knowledge Centre articles have been updated to help facilitate the transition to the new infrastructure. They can be referenced here:
WSUS – https://docs.ukcloud.com/articles/shared/shared-how-connect-windows-update.html
NTP – https://docs.ukcloud.com/articles/shared/shared-ref-network-time-server.html
KMS - https://docs.ukcloud.com/articles/shared/shared-how-setup-kms.html
Change Reference Number: VMW_NOV001
About This Site
Welcome to the UKCloud Service Status page. This page enables you to monitor the availability and overall health of our platforms.
If you need help finding Region and Zone information, see here: https://docs.ukcloud.com/articles/other/other-ref-services-by-region.html
If you're having issues that aren't reflected here please contact us through https://portal.ukcloud.com.
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OSP10 is no longer supported by Red Hat
From 1 August 2021 UKCloud will be reverting support for Region 5 OSP10 to normal office hours (Mon-Fri 8:30 - 17:30). Any Red Hat related incidents will unlikely yield a root cause or fix other than a requirement to upgrade to OSP13. Additionally quotas will be implemented to prevent any further deployments in this region.
If you have not been in contact with our Support team, we strongly recommend you do so at the earliest opportunity to assist with your workload migration to OSP13 as there will no longer be security patches or bug fixes, putting the safe operation of those workloads at risk.
You can find more information about the migration process in this Knowledge Centre article: https://docs.ukcloud.com/articles/openstack/ostack-how-use-hystax.html Note – the new instances will be on a new external IP address in a new block and will necessitate DNS update changes, but our CSEs are on hand to help. These new IPs are no longer free of charge.
Please do not hesitate to contact UKCloud support or your Service Delivery Manager if you have any queries or concerns regarding the migration process. As a cloud provider, we want to ensure that your workloads remain safe, secure and highly available and hope that you’ll enjoy the benefits of OSP13 (https://ukcloud.com/hub/news/ukcloud-for-openstack-queens-osp13-release/).
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UKCloud Portal
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Emergency Maintenance - UKCloud for OpenStack , Connectivity
Oct 25, 20:00-21:00 BST
Where?
Region 5 Zone C
What?
UKCloud will be performing work on network equipment within Region 5 Zone C as part of emergency maintenance.
When?
Monday 25 October 20:00 - Monday 25 October 21:00
Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as maintenance takes place.
Change Reference Number: 37772
Posted on Oct 21, 16:07 BST
Maintenance - UKCloud for Openstack - Assured
Oct 28, 18:00-23:00 BST
Where?
Region 5 Zone 26
What?
UKCloud will be performing a rolling reboot of the controller nodes to apply the latest kernel patches from the recent minor update.
When?
Thursday 28 October 18:00 - 23:00
Impact to customer?
During the controller reboots, the routers will be failed over manually.
This will result in a minor packet loss to the customer instances.
Change Reference Number: 37642
Posted on Oct 14, 15:42 BST
Maintenance - VMware Snapshot Protection, Elevated
Nov 1, 10:00 - Nov 3, 20:00 BST
Where?
Region 5 - Corsham
What?
Planned upgrade to snapshot protection storage software.
When?
Monday 1 November 10:00 - Wednesday 3 November 20:00
Impact to customer?
Backup and restores in the affected zones cannot be fulfilled during the maintenance period. Any failed backup policy requests submitted during this time will be resubmitted once maintenance is complete.
Change Reference Number: 37591
Posted on Oct 15, 12:33 BST
Maintenance - UKCloud Secure Remote Access, Elevated
Nov 2, 10:00-12:00 BST
Where?
Region 5 Zone D, Zone 30
Region 6 Zone 12, Zone 31
Region 7 Zone 10
Region 8 Zone 11
What?
Routine maintenance affecting UKCloud Secure Remote Access services for Elevated.
UKCloud will be upgrading the AnyConnect Client used for the Secure Remote Access services.
When?
Tuesday 2 November 10:00 - Tuesday 2 November 12:00
Impact to customer?
Once the maintenance window is complete users will be prompted to upgrade their Cisco AnyConnect client when they next connect to sra01.ukcloud.com.
This does not require administrative privileges to complete, however does require tcp-443 port open to SRA URL.
If they require manual installation, the customer should contact CSE for the upgraded AnyConnect version and install it on their machines prior to the maintenance window.
During the update process your VPN connection may fail to initiate. However, once the update is complete user connections should work as usual.
Change Reference Number: 37150
Posted on Sep 21, 11:20 BST
Maintenance - UKCloud for VMware - Assured, Farnborough
Nov 2, 20:00 - Nov 3, 02:00 BST
Where?
Region 14 Zone 2E
What?
UKCloud will be performing upgrades on network equipment within Region 14 Zone 2E as part of routine maintenance.
When?
Tuesday 2 November 20:00 - Wednesday 3 November 02:00
Impact to customer?
Minor packet loss will be observed by all customers within this region & zones as each set of devices are upgraded.
Change Reference Number: 37556
Posted on Oct 12, 10:41 BST
Maintenance - UKCloud for VMware, Elevated
Nov 3, 20:00 - Nov 4, 04:00 BST
Where?
Region 8 Zone 11
What?
UKCloud will be performing upgrades on network equipment within Region 8 Zone 11 as part of routine maintenance.
When?
Wednesday 03 November 20:00 - Thursday 04 November 04:00
Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as each set of devices are upgraded.
Change Reference Number: 37334
Posted on Sep 28, 10:41 BST
Maintenance - UKCloud Connectivity, Assured Internet
Nov 4, 00:00-02:00 BST
Where?
Assured Regions 1, 2, 4, 5, 6, 13, 14
What?
Third party maintenance affecting UKCloud Internet connectivity
When?
Thursday 4 November 00:00 – Friday 5 November 02:00
Impact to customer?
Customers will experience brief packet loss while traffic converges during the 3rd party maintenance window
Change Reference Number: 22338236
Posted on Oct 22, 08:15 BST
Maintenance - UKCloud Portal, Elevated & Assured
Nov 8, 18:00-23:00 BST
Where?
UKCloud SSO, My Calls
What?
UKCloud will be performing upgrades on resilient network equipment which supports the above services.
When?
Monday 8 November 18:00 – Monday 8 November 23:00
Impact to customer?
No customer impact is expected. However if you experience issues then please contact UKCloud Support on 01252 303300.
Change Reference Number: 37555
Posted on Oct 11, 10:11 BST
Maintenance - UKCloud for VMware, Assured
Nov 8, 20:00-22:00 BST
Where?
Region 14 Zone 2E
What?
UKCloud will be performing configuration changes on network equipment within Region 14 Zone 2E as part of routine maintenance.
When?
Monday 8 November 20:00 - Monday 8 November 22:00
Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as the configuration on each set of devices is changed.
Change Reference Number: 37734
Posted on Oct 21, 16:12 BST
Maintenance - UKCloud Connectivity, Assured Internet
Nov 10, 19:00 - Nov 11, 07:00 BST
Where?
Assured Regions 1,2,4,5,6,13,14
What?
Third party maintenance affecting UKCloud Internet connectivity
When?
Wednesday 10 November 19:00 - Thursday 11 November 07:00
Impact to customer?
Customers may experience brief packet loss while traffic converges during the 3rd party maintenance window.
Change reference number
GIN-CHG0040607
Posted on Oct 20, 18:49 BST
Maintenance - UKCloud for VMware, Assured
Nov 11, 20:00-22:00 BST
Where?
Region 13 Zone 2D
What?
UKCloud will be performing configuration changes on network equipment within Region 13 Zone 2D as part of routine maintenance.
When?
Thursday 11 November 20:00 - Thursday 11 November 22:00
Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as the configuration on each set of devices is changed.
Change Reference Number: 37730
Posted on Oct 21, 16:10 BST
Maintenance - UKCloud Connectivity, Assured Internet
Nov 19, 18:00 - Nov 20, 06:00 BST
Where?
Assured Regions 1,2,4,5,6,13,14
What?
Third party maintenance affecting UKCloud Internet connectivity
When?
Friday 19 November 18:00 - Saturday 20 November 06:00
Impact to customer?
Customers may experience brief packet loss while traffic converges during the 3rd party maintenance window.
Change reference number
GIN-CHG0040372
Posted on Oct 8, 16:09 BST