Scheduled -

Where?
Region 13 Zone 2D

What?
UKCloud will be performing a essential maintenance on the Zerto platform.

When?
Friday 3 December 10:00 - Friday 3 December 14:00

Impact to customer?
Customers of our Disaster Recovery (DRaaS) service and Journal Protection services will be unable to manage virtual protection groups (VPGs) or perform Test fail-overs during the maintenance period. Data replication will be paused for approximately 5 minutes but will re-synchronise on completion of the maintenance.

Change Reference Number: 38259
Nov 25, 14:59 GMT

Scheduled -

Where?
Assured

What?
UKCloud will be performing upgrades to our core monitoring which supports Managed Monitoring as a Service

When?
Thursday 2 December 10:00 - Thursday 2 December 17:00

Impact to customer?
During the maintenance period there will be a delay in notifications regarding issues on servers monitored by Managed Monitoring as a Service. Notification events will continue to be logged throughout the maintenance window.

Change Reference Number: 38272
Nov 19, 13:10 GMT

Scheduled -

Where?
UKCloud Shared Services

What?
Over the coming months, UKCloud will be performing Service Improvement upgrades to the UKCloud Shared Services Infrastructure.

When?
NTP – Available now – Please refer to the Knowledge Centre article below for details.
The original NTP servers will be unavailable from Tuesday 30th November at 11AM
KMS – FQDN Cutover will be on Tuesday 30th November at 11AM
WSUS – FQDN Cutover will be on Tuesday 30th November at 11AM

Impact to customer?
None, providing the recommendations below are followed.

Actions Required:
Prior to the completion of the upgrades, customers will be required to add additional IP addresses and ports into their Edge Service Gateways to ensure they have access to the new infrastructure ready for the service cut-over. Details can be found in the links below for each service.

Following the completion of the DNS cut-over for WSUS (Tuesday 30th November at 11AM), you will need to append the SSL port to the WSUS FQDNs in use by pointing your client machines to
https://wsus.frn.ukcloud.com:8531 or https://wsus.cor.ukcloud.com:8531 as appropriate.

The UKCloud Knowledge Centre articles have been updated to help facilitate the transition to the new infrastructure. They can be referenced here:

WSUS – https://docs.ukcloud.com/articles/shared/shared-how-connect-windows-update.html
NTP – https://docs.ukcloud.com/articles/shared/shared-ref-network-time-server.html
KMS - https://docs.ukcloud.com/articles/shared/shared-how-setup-kms.html

Change Reference Number: CHG38031 and CHG38015
Nov 30, 08:46 GMT

Scheduled -

Where?
UKCloud Shared Services

What?
Over the coming months, UKCloud will be performing Service Improvement upgrades to the UKCloud Shared Services Infrastructure.

When?
NTP – Available now – Please refer to the Knowledge Centre article below for details.
The original NTP servers will be unavailable from Tuesday 30th November at 11AM
KMS – FQDN Cutover will be on Tuesday 30th November at 11AM
WSUS – FQDN Cutover will be on Tuesday 30th November at 11AM

Impact to customer?
None, providing the recommendations below are followed.

Actions Required:
Prior to the completion of the upgrades, customers will be required to add additional IP addresses and ports into their Edge Service Gateways to ensure they have access to the new infrastructure ready for the service cut-over. Details can be found in the links below for each service.

Following the completion of the DNS cut-over for WSUS (Tuesday 30th November at 11AM), you will need to append the SSL port to the WSUS FQDNs in use by pointing your client machines to
https://wsus.frn.ukcloud.com:8531 or https://wsus.cor.ukcloud.com:8531 as appropriate.

The UKCloud Knowledge Centre articles have been updated to help facilitate the transition to the new infrastructure. They can be referenced here:

WSUS – https://docs.ukcloud.com/articles/shared/shared-how-connect-windows-update.html
NTP – https://docs.ukcloud.com/articles/shared/shared-ref-network-time-server.html
KMS - https://docs.ukcloud.com/articles/shared/shared-how-setup-kms.html

Change Reference Number: CHG38031 and CHG38015
Sep 2, 15:32 BST

Scheduled -


Where?
UKCloud Portal, My Calls – Assured and Elevated
Managed IT Operations

What?
UKCloud will be performing an upgrade to the My Calls support tool.

When?
Saturday 27 November 08:00 - Sunday 28 November 20:00

Impact to customer?
My Calls will be unavailable whilst UKCloud perform necessary upgrades which will also impact our Managed IT Operations customers. Customers will be unable to access or raise tickets for the duration of the maintenance. Prior to the upgrade, UKCloud will contact all Managed IT Operations customers to discuss this in more detail.

If you require assistance, please email support@ukcloud.com or call UKCloud Support on 01252 303 300 option 2.

Change Reference Number: 36731
Nov 12, 15:04 GMT

Scheduled -

Where?
Region 1 Zone 1(AF4) (Completed)
Region 2 Zone 2(AC4) (Completed)
Region 4 Zone 3 (Completed)
Region 4 Zone 9 (Completed)
Region 4 Zone 18 (Completed)
Region 6 Zone F (Completed)
Region 5 Zone B (Completed)
Region 2 Zone 2 (AE1)
Region 2 Zone 2 (AC3)
Region 2 Zone 2 (AC2)
Region 2 Zone 2 (AC1)
Region 1 Zone 1 (AF3)
Region 1 Zone 1 (AF2)
Region 1 Zone 1 (AF1)
Region 1 Zone 1 (AE1)


What?
UKCloud will be carrying out scheduled maintenance work on the Cloud Director portal

When?
Tuesday 16 November 20:00 - Wednesday 17 November 02:00 (Completed)
Wednesday 17 November 20:00 – Thursday 18 November 02:00 (Completed)
Thursday 18 November 20:00 – Thursday 18 November 23:00 (Completed)
Monday 22 November 20:00 – Monday 22 November 23:00 (Completed)
Wednesday 24 November 20:00 – Wednesday 24 November 23:00 (Completed)
Friday 26 November 20:00 – Saturday 27 November 02:00

Impact to customer?
Control plane for accessing the Virtual Machines will be unavailable for the duration of the maintenance window. VMs which are already running will continue to function and run normally as before.

Snapshot Protection restore facility and Journal Protection services will also be unavailable during the outage period. For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.

Change Reference Number: 37860, 37861, 37862, 37864, 37863, 37922
Nov 2, 14:55 GMT

Scheduled -

Where?
Region 2 Zone 2AC4

What?
UKCloud will be carrying out certificate replacement work.

When?
Thursday 25 November 20:00 – Friday 26 November 02:00

Impact to customer?
Control plane for accessing the Virtual Machines will be unavailable for the duration of the maintenance window. VMs which are already running will continue to function and run normally as before.
Snapshot Protection restore facility and Journal Protection services will also be unavailable during the outage period. For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.
Please note :
If you are using custom scripts to call api.vcd.pod00002.sys00002.portal.skyscapecloud.com this will no longer be accessible after this change.
Please use the instructions on the following link to access VMware Cloud Director through the Cloud Director API
https://docs.ukcloud.com/articles/vmware/vmw-how-access-vcloud-api.html


Change Reference Number: 37976
Nov 4, 12:10 GMT

Scheduled -

Where?
Region 6 Zone 21

What?
UKCloud will be running a maintenance Deployment to the region.

When?
Thursday 25 November 10:00 - Thursday 25 November 16:00

Impact to customer?
During the change window Trilio vault will be unbale to perform backup and restore operations. And scheduled backups will not run

Change Reference Number: 38131
Nov 12, 10:50 GMT

Scheduled -

Where?
Region 5 Zone D, Zone 30
Region 6 Zone12, Zone 31
Region 7 Zone 10
Region 8 Zone 11

What?
Routine maintenance affecting UKCloud Secure Remote Access services for Elevated.
UKCloud will be upgrading the AnyConnect Client used for the Secure Remote Access services.

When?
Thursday 25 November 10:00 - Thursday 25 November 12:00

Impact to customer?
Once the maintenance window is complete users will be prompted to upgrade their Cisco AnyConnect client when they next connect to sra01.ukcloud.com.
This does not require administrative privileges to complete, however does require tcp-443 port open to SRA URL.
If they require manual installation, the customer should contact CSE for the upgraded AnyConnect version and install it on their machines prior to the maintenance window.
During the update process your VPN connection may fail to initiate. However, once the update is complete user connections should work as usual.

Change Reference Number: 38149
Nov 11, 16:06 GMT

Scheduled -

Where?
Region 1 Zone 1AF4

What?
UKCloud will be carrying out certificate replacement work.

When?
Wednesday 24 November 20:00 – Thursday 25 September 02:00

Impact to customer?
Control plane for accessing the Virtual Machines will be unavailable for the duration of the maintenance window. VMs which are already running will continue to function and run normally as before.
Snapshot Protection restore facility and Journal Protection services will also be unavailable during the outage period. For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.
Please note :
If you are using custom scripts to call api.vcd.pod00001.sys00001.portal.skyscapecloud.com this will no longer be accessible after this change.
Please use the instructions on the following link to access VMware Cloud Director through the Cloud Director API
https://docs.ukcloud.com/articles/vmware/vmw-how-access-vcloud-api.html


Change Reference Number: 37969
Nov 4, 12:02 GMT

Scheduled -

Where?
Region 13 Zone 2D
Region 13 Zone 25

What?
UKCloud will be performing upgrades on network equipment within Region 13 Zones 2D and 25 as part of routine maintenance.

When?
Tuesday 23 November 20:00 - Wednesday 24 November 02:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zones as each set of devices are upgraded.

Change Reference Number: 37960
Nov 4, 12:03 GMT

Scheduled -

Where?
Region 6 Zone 12

What?
UKCloud will be performing a certificate upgrades of the underlying vSphere environment

When?
Monday 22 November 20:00 - Monday 22 November 23:59

Impact to customer?
During the maintenance period, access to vCloud Director will be unavailable. Virtual machines which are powered on will continue to run. Snapshot Protection services (both backup and restore facility) and Journal Protection services (restore facility) will be unavailable during the outage period. For machines covered by journaling protection, journals will continue to be updated.

Change Reference Number: 37829
Oct 28, 15:32 BST

Scheduled -

Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Sunday 21 November 19:00 - Monday 22 November 07:00

Impact to customer?
Customers may experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change reference number
GIN-CHG0041159
Nov 15, 16:26 GMT

Scheduled -

Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Friday 19 November 18:00 - Saturday 20 November 06:00

Impact to customer?
Customers may experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change reference number: GIN-CHG0040372
Oct 8, 16:09 BST

Scheduled -

Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Friday 19 November 02:00 - Friday 19 November 05:00

Impact to customer?
Customers may experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change reference number GIN-CHG0041065
Nov 10, 06:38 GMT